Although we did this research with a focus on the Asia-Pacific gaming & hospitality market, it applies globally as well. As the global economy shows signs of recovery, the expectation is that there will be an exodus of employees who for some time have been disengaged from their current employers.
We have all seen the research that confirms that the guest experience provided by service staff is what makes or breaks customer loyalty. And we all know that poor staff retention is very costly in the effort to achieve high levels of customer service. Creating a great experience means having a staff that is expert and knowledgeable, but they must also be engaged and committed.
For those of you that would like to know how great hospitality organizations maintain staff retention and build world-class service cultures, download our free research on employee turnover on the link below:
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