Poste recherché : Executive Assistant Manager (EAM) Référence : n°131298 Ville : Gstaad Pays : Suisse Contrat : CDI Date de début du contrat : 01/09/2022 Expérience : Expérimenté Statut du poste : Cadre Catégorie du poste : Administration / Assistanat de Direction Salaire : As per competencies Logement : Non Date de mise en ligne : 23/05/2022 Offre toujours d'actualité pour la semaine du 20/06/2022
Join the world of Ultima Collection at our exceptional 5-star superior hotel, Ultima Gstaad, and shine bright.
The success of Ultima Gstaad is growing fast and to assist our General Manager in driving the hotel operations we are looking for a EAM on a full time and permanent employment contract.
Position requirements
Assists the General Manager in the day-to-day operations
Replaces the General Manager in him/her absence and drive the hotel business
Cooperates with the General Manager in the selection and the recruitment of new employees
Coordinates with the HR department the pre/on boarding process related to the arrival of new comers
Coordinates with the Technical Service and Housekeeping departments for the maintenance and check of all staff houses
Provides training regarding Ultima Collection’s standards and “service signature” to the employees
Manages with all HOD’s the daily rosters and following the hotel activities
Controls the over time, days off during the season and tracks the balance regularly to avoid any over balances at the end of each season
Conducts morning meetings in absence of the GM and daily HOD meetings
Ensures general cleanliness, orderliness, and appearance of the whole property
Performs regular hotel inspections and daily checks of all areas
Collaborates and enhance with the HOD’s the development and implementation of systems and procedures
Monitors any issues, guests and staff complaints in a timely fashion
Participates in the service recovery process
Assists the General Manager with the management of cash flow and ensures its correct and efficient handling
Ensures accurate and appropriate handling of reservations, oral and written communication with guests, Protel reservations, occupancy limits, city taxes and billing
Coordinates the Reservation and Yield reports with the Front Office Manager, along with all the reporting asked by the General Manager
Ensures guest-focus orientation and guests’ satisfaction by all employees and departments
Collaborates with all departments in ensuring an unforgettable stay for all guests
Ensures perfect and efficient communication between all departments
Background and soft skills for the role
High diploma in Hospitality industry (MBA Hotel Industry)
5 years experiences within 5* hotels, Luxury Properties
Strong knowledge of the expectations and demands of high-end guests
Knowledge of the standards and procedures of luxury establishments (rooms division and F&B)
French and English (oral and written) mandatory. A third language is an asset (German/Swiss German, Arabic, Russian)
In-depth knowledge of the activities and experiences of the region (gastronomic, cultural and outdoor) is a plus
IT tools (Office Pack) competencies
Strong managerial skills, leadership and entrepreneurship
Commercial acumen and ability to interfere with Ultra-High-Net-Worth Individuals
Flexibility and mobility to travel if required by the company
AVANTAGES
Perks
Assignments at multiple locations across the Collection’s properties for openings
Experience serving private to Ultra-High-Net-Worth Individuals
An innovate onboarding program
Poste recherché : Executive Assistant Manager (EAM) Référence : n°131298 Ville : Gstaad Pays : Suisse Contrat : CDI Date de début du contrat : 01/09/2022 Salaire : As per competencies Expérience : Expérimenté Statut du poste : Cadre Catégorie du poste : Administration / Assistanat de Direction Date de mise en ligne : 23/05/2022 Offre toujours d'actualité pour la semaine du 20/06/2022
NOS VALEURS
AUTHENTICITY & RESPECT – We nurture the authenticity and unique personalities of our staff. We require our staff to always treat our clients and their colleagues with the utmost respect and empathy. | PERSONALISED SERVICE – Each of our staff is handpicked because of their commitment to go above and beyond for our guests, whether it’s a trailblazing chef from a renowned restaurant or a wellness coach that’s perfectly suited to you. | ROOTED IN SUSTAINABILITY – Our commitment to sustainability starts at the beginning. We use local resources to thoughtfully create each of our properties, such as woods in high supply from nearby forests, produce from locally owned businesses and solar panels for renewable energy. On top of this, we are also committed to promote employees volunteer days for the betterment of their local environment or social development. |
PRÉSENTATION DE NOTRE SOCIÉTÉ
Ultima Gstaad est sans conteste l'un des plus beaux établissements de toute la Suisse. Situé dans la station très prisée de Gstaad, le boutique-hôtel Ultima Gstaad, primé à plusieurs reprises, est réputé pour son standing 5 étoiles et ses installations de bien-être exceptionnelles. Dans ce domaine skiable mondialement célèbre, on y pratique toute l'année à la fois des sports d'hiver, de la randonnée et du shopping.
Ici, l'architecture suisse traditionnelle se mêle au confort moderne. S’étendant sur trois chalets en bois, onze suites, six résidences privées, un restaurant et deux bars chaleureux offrent à nos clients tranquillité et intimité. Une clinique suisse et un spa haut de gamme sont également à leur disposition pour des moments de pure détente à tout moment de la journée.
A propos d'Ultima Collection Ultima Collection est collection de propriétés ultra luxueuses qui comprend des villas, des résidences, des chalets, équipés de spas, ainsi qu'un boutique-hôtel 5 étoiles. Chacune d'entre elles est choisie pour son caractère unique et est conçue de manière exceptionnelle dans le design signature d'Ultima.
Que notre clientèle ait envie de se réfugier dans la douceur des Alpes ou de prendre un apéritif en famille au bord de la Méditerranée, nos escapades hôtelières ont été imaginées pour qu’elle se sente partout, en France, en Suisse ou en Grèce.
Bien au-delà du style élégant des propriétés que nous avons sélectionnées et pensées sur-mesure, nos équipes sont composées de professionnels attentionnés et dévoués au service de nos clients pour leur garantir un séjour exceptionnel et personnalisé.
Our career section has been selected among the best job boards in Les Échos - Statista: we are among the top 4 best specialised websites with the highest ranking: 5 Star from recruiters and 5 Star from applicants.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
Journal des Palaces' Careers Section post jobs in ultra-luxury and luxury hotels and gourmet restaurants worldwide and provide a complete toolbox to follow the applications: job alerts, application notebook, job notebook, files, newsletter... to guide you, whether you are actively seeking a new job or just on standby.
