Sought position: Director of spa and recreation Ref ID: n°54526 Town: Dubai Country : United Arab Emirates Contract type: Long term contract Work schedules: Without any break Salary: BASED ON EXPERIENCE Experience: experienced Training course prepared:
Job status: Supervisor Job category: Spa & Wellness Accomodation: 1BR FULLY FURNISHED Online since 2019/06/13 This job position is still available for the week of 2019-07-22
Bvlgari Residences and Resort Dubai is looking for...
Director of spa and recreation (M/F)
Responsible for managing and supervising all areas of the spa and recreation including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
Selects vendors for spa retail operations and managing contract agreements.
Oversees retail product research, product selection and purchasing, product display.
Manages supply inventories and purchasing control, including uniforms.
Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
Maintains cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy
Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
Ensures spa services are included in all property-related marketing and advertising.
Identifies and recommending new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy
Monitors and Manages the payroll function.
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service
Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Strives to improve service performance. Conducting Human Resources Activities
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Administers the performance appraisal process for direct report managers.
Develops business goals and creates appropriate development plans.
Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
Celebrates successes and publicly recognizes the contributions of team members.
MANAGEMENT COMPETENCIES Leadership
Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Focuses and guides others in accomplishing work objectives.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Spa Service - Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).
Spa/Salon Services and Equipment - Knowledge of the use and maintenance of tools and procedures for skincare, hair care, manicure and pedicure, massage, and disinfection.
Sales Orientation - Make pricing and selling decisions that maximize spa facility profit through the best combination of treatments, price and occupancy. Knowledge of sales techniques, such as up-selling, suggestive selling and product knowledge. This includes the ability and willingness to recognize and identify sales opportunities, demonstrate the benefits and features.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
CANDIDAT PROFILE - excellent communication and presentation skills - must have luxury background in spa and recreation
Education and Experience
must have experience in luxury
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
Debuting in December 2017. Bvlgari Resort Dubai adds a new jewel to the brand luxury hospitality collection. Situated on the exclusive, manmade Jumeira Bay, an island carved into the shape of a seahorse and adjoined by a 300m bridge to central Dubai coastline, the sunny property is a true ‘urban oasis,’ for visitors and residents alike.
Designed entirely by Antonio Citterio Patricia Viel, the renowned Italian architectural firm that has created all Bvlgari Hotels & Resorts, the 158,000 square-metre property is a first-of-its-kind development for Bvlgari, both in scale and magnitude. Charming with a Mediterranean village feel, the complex features the Resort, six residential buildings with 173 sea facing apartments, 15 private mansions, and Bvlgari’s first-ever Marina and Yacht Club.
Comprised of 101 rooms and suites, as well as 20 villas with pool, garden and sea-view, Bvlgari Resort Dubai offers a full range of amenities, such as the gourmet Il Ristorante – Niko Romito, the Il Café open all day, Il Bar with its iconic oval-shaped Bvlgari bar and La Spiaggia the most exclusive beach Club with private beach and a unique mosaic-design outdoor swimming pool. Guests can also enjoy the 1,700 square-metre Spa with hammam, indoor pool, fitness centre, beauty salon with a traditional barbershop and hairdresser. To add relish to the guest’s stay, the complex comprises a private Marina featuring 46 boat berths and the first world’s Bvlgari Yacht Club with peerless views over the sea.
Surrounded by lush gardens with Mediterranean vegetation, the Resort blends traditional design with contemporary Italian architecture, accentuated by Middle Eastern touches such as a custom-designed brise soleil. Patterned like winding coral and conceived as a tribute to both the sea and Arabic tradition for sun shading, the coral pattern is extended above the windowed views giving onto Dubai’s skyline and the Arabian Gulf.
A 2-minute ride from the mainland, Bvlgari Resort Dubai juxtaposes the tranquillity of its island location with the dramatic backdrop of Dubai’s skyline. The sunny new jewel of Bvlgari hospitality is proud to offer Bvlgari’s interpretation of luxury and a supreme location to Dubai and its visitors.
Located on the ground floor of The Bvlgari Resort Dubai, the BVLGARI SPA is 1,700 square-metre of luxurious wellbeing. Created by Antonio Citterio Patricia Viel, the interior oasis features a variety of relaxing amenities including hammam, indoor 24-hour fitness centre with WORKSHOP GYMNASIUM fitness studio, 8 treatment rooms, an authentic Italian barbershop, a beauty salon and a 25-metre indoor pool with full sea view through its magnificent floor to ceiling windows, availing guests that ‘on the beach’ feeling, whatever the weather. Guests will enjoy the ultimate wellbeing experience, immersing in innovative treatments, therapies and grooming for both men and women, in addition to state-of-art thermal and bathing experiences.
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