Sought position: Experience manager Ref ID: n°63952 Town: Tignes Country : France Contract type: Fixed term contract (Seasonal) Duration: to 5 at 6 months Contract start date : 2019-11-25 Work schedules: Without any break Salary: according to experience Experience: experienced Training course prepared: Job status: Manager Job category: Management / Management assistant Accomodation: Accomodation provided in resort of Tignes les Brevieres Online since 2019/10/03 This job position is still available for the week of 2019-11-11
We believe ski holidays are simply the best, however they do come with many variables and moving parts. As Experience Manager, your role is to ensure that these moving parts are kept running smoothly, so that everyone can enjoy the worlds finest chalets and slopes. You will manage your team of 3 experience assistants in the running of guest and staff events from the fantastic Black Diamond resort, which is made up of 6 luxury chalets, includes a shared spa, cocktail bar and après terrace. You will meet amazing people, both guests and your colleagues. With a positive forward-thinking attitude, you will find many opportunities will arise. It will be hard work but hugely rewarding. We have high expectations of our team and our team has high expectations of us. We will create a positive environment for our staff. We structure our roles into ski friendly shifts so you can be sure you will enjoy a positive work-life balance with plenty of time to explore.
Create a warm welcoming environment for clients to put them at ease whilst on holiday, always working with a professional and discreet attitude, catering for their expressed and unexpressed wishes
Responsible for guest relations, with the outcome of ensuring the guest has a fantastic, stress free week
Provide a relaxed and smooth Check in and Check out
Create a warm welcoming environment for your team to work at optimum efficiency
Provide a concierge service from the Black Diamond Ski lounge booking: massages, driver coordination, lunch reservations and assisting the client with any questions
Liaise with guests week prior to arrival to understand dietary requirements
Manage the cocktail bar, responsible for stock, ordering and deliveries. Weekly accounts report (takings and expenses)
Manage terrace activities with the assistance of the experience assistant. Weekly accounts report (takings and expenses)
Assist your fellow team members to create a truly memorable ski experience for both guests and staff
Skills & Experience
· Bar management experience
· Bar/ cocktail experience
· Excellent organisation and recording skills
· Flexibility – able to cope well with varied and changing tasks and environments
· Strong verbal communication and interpersonal skills - proficient in English
· Excel/ general computer proficiency, for accounting and promotional uses
· EU Passport and/or the right to live and work in France
· French Contract
· 5 day working week
· Optional pre-arranged seasonal accommodation
· Lift pass provided
· Winter equipment hire (e.g skis and boots)
· Meals whilst on duty
· Comprehensive training programme and ongoing professional development opportunities
· Travel to and from resort within Europe (250 euros max)
At Whitegold Hospitality we manage the breath-takingly unique GC Kollection chalets. Providing the highest level of tailored service, attending to the clients expressed and unexpressed wishes. Creating a luxury service where guests are made to feel special and the focal point of your attention.
We have high expectations of our team and our team has high expectations of us. We will create a positive environment for our staff. We structure our roles into ski friendly shifts so you can be sure you will enjoy a positive work-life balance with plenty of time to explore.
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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