Sought position: Front desk agent - chinese speaker Ref ID: n°66632 Town: Vaitape Country : French Polynesia Contract type: Long term contract Contract start date : As soon as possible Work schedules: Without any break Salary: depending on profile Experience: experienced Training course prepared: Job status: Employee Job category: Accommodation / Reception and Public relations Accomodation: meals / accommodations & Flight tickets at the hotel charge Online since 2019/11/05 This job position is still available for the week of 2019-11-11
o Manages daily customer requests from check-in to the end of their stay, with the various operational departments: accommodation, baggage services, activities, restaurant reservations, spa treatments, flight ticket changes and modifications that may occur during the stay. o Verifies the status of the rooms in the system on a daily basis and communicates any anomalies to the Assistant Head of Reception and the Head of Reception. o Checks vouchers and checks booked services. o Ensure the registration formalities in terms of filling out the card, credit card prints, obtaining the Bonvoy number or registration offer, collecting all vouchers. o Ensure the departure formalities by contacting the minibar service to check that all charges have been posted and printing the customer's invoice before arrival at the Reception desk. o Prints the daily reports required for the activity as well as the lists of arrivals and departures the next day for verification. o Prepares arrival letters according to the nationality of the clients. o Proactively address the specific needs of guests even before they arrive at the hotel and follow up from the first day of their stay. o Verifies that customer data and profiles are correct in Opera. o Maintains the register of return guests to develop customer loyalty. o Is a worthy representative of St. Regis brand standards and hotel procedures. o Ensures a good relationship with customers, both during telephone contacts and during their arrival, stay and departure from the hotel. o Identifies opportunities for improvement and proposes proactive solutions with a qualitative objective and in order to develop sales. o Responds to all customer requests according to standards and effectively manages complaints by taking appropriate initiatives or consulting if necessary, the Guest Service Coordinator and the Head of Reception, ensures the safety and comfort of customers. o In collaboration with the booking department, ensures that bookings are recorded correctly. o Ensure that the public areas of his department are clean and in good condition. o Contributes to an effective communication system to enable its team and neighbouring departments to quickly access critical information. o Promotes the Bonvoy program to clients by ensuring that all benefits and advantages are highlighted. o Seeks feedback from customers to measure their satisfaction. o Notes throughout its service, all calls related to Maintenance and Housekeeping and ensures the follow-up of interventions. o Is responsible for his or her caisse. Refunds are imperatively recovered from Accounting and paid out are authorized by the Chief Financial Officer only. o Ensure his/her appearance (clean uniform, clean and safe shoes, good hair...) and personal hygiene according to internal procedures. o Participates in the energy saving program decided by the hotel. o May have to cover night shifts o Can be on night shifts
Experience in customer service, interpersonal skills, ability to demonstrate a commercial temperament, customer-oriented, teamwork skills, rigour, are her main assets. The Receptionist must have the following knowledge and skills:
o Proficiency in chinese & english o Must be able to communicate professionally o Must be able to read and write in these same languages to facilitate communication o Must be perceptive and responsive o Good knowledge of the computer programs used in his department o Organizational skills o Knowledge in Opera can be a plus
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