Sought position: Guest experience host / hôte(sse) expérience clients - seasonal contract Ref ID: n°55632 Town: Saint Martin Country : Saint Martin Contract type: Fixed term contract (Seasonal) Duration: to 6 at 9 months Contract start date : 02/11/2019 Work schedules: Without any break Salary: 1500-2500 Experience: indifferent Training course prepared:
Job status: Employee Job category: Accommodation / Reception and Public relations Accomodation: Housing is possible in the hotel area. Online since 2019/06/26 This job position is still available for the week of 2019-07-22
SEASONAL CONTRACT OF 9 MONTHS STARTING NOVEMBER 2019
Successful candidat will set the tone of a five-star experience as guests arrive, live and quit the hotel. The ultimate goal is to provide an excellent customer service and a pleasant experience to our guests. Must be flexible to work all shifts to include weekends and holidays.
Welcom and greet guests.
Follow the daily requests of guests from their registration until the end of their stay to the various operational departments: accommodation, luggage service, activities, restaurant reservations, spa treatments...
Ensure the registration formalities in terms of cardex filling, credit card imprints, collection of all vouchers.
Check out the departure formalities by contacting the minibars department to check that all charges have been posted and printing the customer's bill before arriving at the Reception.
Print the daily reports required for the activity as well as the check-in and check-out lists for the next day.
Prepares arrival letters according to the nationality of the clients. Check that the client data and their profiles are correct in Opera.
Identifies opportunities for improvement and offers proactive solutions in a qualitative objective and to develop sales.
Respond to all customer requests according to standards and effectively handles claims by taking appropriate initiatives to the situation, ensures the safety and comfort of customers.
Note throughout the service all calls related to Maintenance and Housekeeping and follow up interventions.
Previous experience with LQA & Forbes Standards is a plus.
A previous similar experience, preferably in a luxury hotel setting.
Previous experience working on Opera.
Ability to communicate in English and French with hotel guests and employees to their understanding. Additional foreign language skills a plus.
Ability to provide friendly, efficient and courteous service to guests.
Ability work under pressure, be organized, self-motivated and work well with others.
Is a worthy representative of Belmond brand standards and hotel procedures.
Strong positive attitude and ability to initiate light conversation with guests.
Belmond La Samanna provides a comprehensive benefits package for full-time employees including medical insurance, food allowance, employee discounts in all hotel outlets, complementery nights in Belmond properties worldwide.
Set besides St. Martin's finest beach, lapped by the Caribbean Sea, Belmond La Samanna Resort and Spa is the ultimate luxury resort. Constantly ranked among the Caribbean's top ten hotel retreats, it is a garden paradise in which to enjoy an al fresco massage or lie in a hammock, lulled by the waves.
As at all Belmond Hotels, dining out is a real occasion with wines from the state-of-the-art cellar. Take a sunset cruise around the island or head into toçwn to enjoy the vibrant local scene. There's always a touch of romance and gaiety in the air : La Samanna is a natural host to weddings and other celebrations.
Recent renovations include beautifully updated guestrooms as well as two restaurants that gracefully complement the Beach Bar.
Accomodations and amenities :
Total of 83 accomodations and 8 villas, all with Ocean view.
- Two pools
- Spa (6 treatment rooms)
- Fully equipped fitness studio
- 3 lighted tennis courts
- Welcome amenity
- Wireless internet access
- Business center
- Art galery with permanent exhibition
- 24 hours room service
- Complimentary daily New York time Digest (in several languages)
Dining at Belmond La Samanna :
Breakfast at Interlude, outdoor terrace, overlooking the beach and the main pool
Lunch at the Beach Bar, casual dining place with great view on the Caribbean Sea and Saba island
Dinner at Treillis, outdoor seating with spectacular view on Bay Longue beach or indoor for cooler ambiance
Dinner at La Cave, seated among thousands of great bottles of wines, perfect place for a private dinner
Drinks at Bay Longue Bar, located in the main building, opened from 10am until midnight.
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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