Sought position: Night Manager - Les Chalets du Mont D'Arbois Ref ID: n°79872 Town: Megève Country : France Contract type: Fixed term contract Work schedules: Without any break Salary: Sera communiqué lors de votre entretien Experience: indifferent Job status: Supervisor Job category: Accommodation / Reception and Public relations Accomodation: Yes Online since 2020/08/21 This job position is still available for the week of 2020-09-14
Night Manager - Les Chalets du Mont D'Arbois (M/F)
Come join us at Domaine du Mont D'Arbois for the winter season 2020 - 2021!
Four Seasons Hotels & Resorts
At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us.
We Are Four Seasons
Four Seasons Megève Collection
Join us in Megève, on the Mont d´Arbois’ slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, 2 of which are Michelin-starred, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter. Discover our mountain restaurants: La Taverne du Mont d´Arbois, a traditional Savoyard restaurant, offering Grill & fireplace cuisine; L'Auberge de la Cote 2000, traditional restaurant at the foot of the slopes; The Mont D’Arbois Club, Fast Casual restaurant offering a break for skiers at the foot of the Mont D’Arbois Gondola; L’Idéal 1850, Luxury Brasserie at the top of Mont D’Arbois, facing the Mont-Blanc.
Play on one of the most renowned golf courses in the Alps, relax in the largest spa in the region and delight your taste buds with Le 1920, our restaurant awarded two stars in the Michelin Guide.
The Night Manager supervises the staff of the entire hotel during the overnight shift and reports directly to the Assistant Front Desk Manager. The Night Manager is the direct supervisor of the Front Office during the overnight shift. The Night Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Manage the activities at the Front Office during the overnight shift
Ensures communications and follow-up with day shift on any complain, guest requests or special requirements
Tour the hotel and monitor the activities of all other departments
Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met
Personally handle all guest relocations according to established guidelines (if applicable)
Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Review late arrivals, next day early arrivals and departures to plan for the next day’s activities.
Coordinate arrivals, departures and billing requirements.
Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assure that all financial and credit procedures are followed
Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction
Respond swiftly and effectively in any hotel emergency or safety situation
Check guest in and out in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged
Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Process and reconcile charges for overnight parking
Utilise a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
Works harmoniously and professionally with co-workers and supervisors
Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance
Perform other tasks and projects as delegated by management
Keep management fully informed of all activities of the Front Desk operations overnight
Deal effectively with glitches until complete guest satisfaction is obtained
Inform senior management and complete glitch reports and daily follow up
Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken
Communicate to all support departments any necessary information or requests
Work with the Accounting Department to ensure policy and procedures are followed
The list of responsabilities and duties is non exhaustive.
Who You Are
1+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury hotel/resort required
Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the French language
Reading, writing and oral proficiency in the English language
Ability to handle computer systems (related to schedule, purchase, guest lists, guest activities reports etc.)
Ability to multi-task in a high volume and demanding environment
Strong leadership skills and the ability to lead a team
Strong problem solving skills, ability to handle difficult situations and guests
Ability to remain calm during challenging situations
Strong communication and interpersonal skills
This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorization
What to Expect
Be a part of a cohesive team with opportunities to build a successful career with global potential
Excellent Training and development opportunities
Competitive salary & wages
A culture that breeds success, and rewards it in many different ways
Benefits Four Seasons Megève Collection employees can enjoy
Sought position: Night Manager - Les Chalets du Mont D'Arbois Ref ID: n°79872 Town: Megève Country : France Contract type: Fixed term contract Work schedules: Without any break Salary: Sera communiqué lors de votre entretien Experience: indifferent Job status: Supervisor Job category: Accommodation / Reception and Public relations Online since 2020/08/21 This job position is still available for the week of 2020-09-14
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