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Sought position:
Night Manager - Les Chalets du Mont D'Arbois
Ref ID: n°79872
Town: Megève
Country : France
Contract type: Fixed term contract
Work schedules: Without any break
Salary: Sera communiqué lors de votre entretien
Experience: indifferent
Job status: Supervisor
Job category: Accommodation / Reception and Public relations
Accomodation: Yes
Online since 2020/08/21
This job position is still available for the week of 2020-09-14


Four Seasons Hotel Megève

Number of rooms and suites: 69
Website
https://www.linkedin.com/company/four-seasons-hotels-and-resorts/https://www.facebook.com/fourseasonsmegevejobshttps://www.youtube.com/channel/UCDxVXDnXCIWmGn88D61D9nghttps://www.instagram.com/fourseasonsmegevejobs/?hl=fr



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Four Seasons Hotel Megève is looking for...


Night Manager - Les Chalets du Mont D'Arbois (M/F)



JOB DESCRIPTION
Come join us at Domaine du Mont D'Arbois for the winter season 2020 - 2021!

Four Seasons Hotels & Resorts
  At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us.
  We Are Four Seasons
   
  Four Seasons Megève Collection
  Join us in Megève, on the Mont d´Arbois’ slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, 2 of which are Michelin-starred, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.
  Discover our mountain restaurants: La Taverne du Mont d´Arbois, a traditional Savoyard restaurant, offering Grill & fireplace cuisine; L'Auberge de la Cote 2000, traditional restaurant at the foot of the slopes; The Mont D’Arbois Club, Fast Casual restaurant offering a break for skiers at the foot of the Mont D’Arbois Gondola; L’Idéal 1850, Luxury Brasserie at the top of Mont D’Arbois, facing the Mont-Blanc.
  Play on one of the most renowned golf courses in the Alps, relax in the largest spa in the region and delight your taste buds with Le 1920, our restaurant awarded two stars in the Michelin Guide.
   
  The Position/Role
  The Night Manager supervises the staff of the entire hotel during the overnight shift and reports directly to the Assistant Front Desk Manager. The Night Manager is the direct supervisor of the Front Office during the overnight shift.  The Night Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
   
  Responsibilities
 

  • Manage the activities at the Front Office during the overnight shift

  • Ensures communications and follow-up with day shift on any complain, guest requests or special requirements

  • Tour the hotel and monitor the activities of all other departments

  • Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met

  • Personally handle all guest relocations according to established guidelines (if applicable)

  • Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  • Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

  • Review late arrivals, next day early arrivals and departures to plan for the next day’s activities. 

  • Coordinate arrivals, departures and billing requirements.

  • Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

  • Assure that all financial and credit procedures are followed

  • Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction

  • Respond swiftly and effectively in any hotel emergency or safety situation

  • Check guest in and out in an efficient and friendly manner, using guest name whenever possible

  • Assure that guest is assigned type of room requested and the correct rate is charged

  • Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction

  • Process and reconcile charges for overnight parking

  • Utilise a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests

  • Works harmoniously and professionally with co-workers and supervisors

  • Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance

  • Perform other tasks and projects as delegated by management

  • Keep management fully informed of all activities of the Front Desk operations overnight

  • Deal effectively with glitches until complete guest satisfaction is obtained

  • Inform senior management and complete glitch reports and daily follow up

  • Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken

  • Communicate to all support departments any necessary information or requests

  • Work with the Accounting Department to ensure policy and procedures are followed


  •  
   
  The list of responsabilities and duties is non exhaustive.

PROFILE
Who You Are
  • 1+ years of previous Rooms Division supervisory or management experience required
  • Experience in a luxury hotel/resort required
  • Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required
  • Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
  • Reading, writing and oral proficiency in the French language
  • Reading, writing and oral proficiency in the English language
  • Ability to handle computer systems (related to schedule, purchase, guest lists, guest activities reports etc.)
  • Ability to multi-task in a high volume and demanding environment
  • Strong leadership skills and the ability to lead a team
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Ability to remain calm during challenging situations
  • Strong communication and interpersonal skills
 
This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorization
 
What to Expect
Be a part of a cohesive team with opportunities to build a successful career with global potential
Excellent Training and development opportunities
Competitive salary & wages
A culture that breeds success, and rewards it in many different ways
 
Benefits Four Seasons Megève Collection employees can enjoy
  • Complimentary employee meals during working hours
  • Employee uniforms (does not include shoes)
  • Complimentary dry cleaning for employee uniforms 
  • Medical and dental benefit options
  • Complimentary accommodation
  • Discounted rates on seasonal ski passes
  • Discounted rates on ski rentals
  • Discounted rates on hotel recreational activities
More informations:
http://fourseasons.com/megeve
https://www.fourseasons.com/megevechalets
http://jobs.fourseasons.com/
 
 

Sought position:
Night Manager - Les Chalets du Mont D'Arbois
Ref ID: n°79872
Town: Megève
Country : France
Contract type: Fixed term contract
Work schedules: Without any break
Salary: Sera communiqué lors de votre entretien
Experience: indifferent
Job status: Supervisor
Job category: Accommodation / Reception and Public relations
Online since 2020/08/21
This job position is still available for the week of 2020-09-14

Four Seasons Hotel Megève

Number of rooms and suites: 69
Website
https://www.linkedin.com/company/four-seasons-hotels-and-resorts/https://www.facebook.com/fourseasonsmegevejobshttps://www.youtube.com/channel/UCDxVXDnXCIWmGn88D61D9nghttps://www.instagram.com/fourseasonsmegevejobs/?hl=fr




I FIT THE PROFILE!






AND NOW?

You just apply?
Here is what will happen next:

Bonjour du Four Seasons Hotel Megève Collection,

Merci d'avoir postulé pour notre offre d'emploi.

Nous allons soigneusement étudié votre candidature & vos qualifications, afin de voir si elles correspondent au mieux à nos besoins.

Sans retour de notre part dans un délai de 3 semaines, vous pourrez considérer que votre candidature n'a malheureusement pas été retenue.

Nous apprécions votre intérêt pour le Four Seasons Hotel Megève Collection et le temps que vous avez pris pour postuler chez nous.

Cordialement,

L'équipe People & Culture

AND NOW?
You just apply?
Here is what will happen next:


Bonjour du Four Seasons Hotel Megève Collection,

Merci d'avoir postulé pour notre offre d'emploi.

Nous allons soigneusement étudié votre candidature & vos qualifications, afin de voir si elles correspondent au mieux à nos besoins.

Sans retour de notre part dans un délai de 3 semaines, vous pourrez considérer que votre candidature n'a malheureusement pas été retenue.

Nous apprécions votre intérêt pour le Four Seasons Hotel Megève Collection et le temps que vous avez pris pour postuler chez nous.

Cordialement,

L'équipe People & Culture


IMPORTANT: please do not contact Journal des Palaces for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the establishment.

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