Sought position: Receptionist Ref ID: n°59379 Town: Courchevel Country : France Contract type: Fixed term contract (Seasonal) Duration: to 4 at 5 months Salary: 1,830€ gross Experience: experienced Training course prepared: Job status: Employee Job category: Accommodation / Reception and Public relations Accomodation: Shared accommodation provided Online since 2019/08/13 This job position is still available for the week of 2019-09-23
Six Senses Residences Courchevel is looking for...
Duties and Responsibilities Six Senses Vision & Values
Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.
Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.
Empowered to and applies the principles of the Six Senses Service Recovery philosophy in situations where service or product has failed to meet guest’s needs or expectations.
Contribute to the morale and team spirit of the resort by maintaining effective relationships with colleagues.
Perform additional duties as directed by supervisors. These may include duties at any Six Senses Resorts & Spas property.
Make appropriate suggestions and recommendations to supervisors for the general improvement of the resort.
Be fully conversant with all health and safety, fires and emergency procedures.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
Be polite and professional in any situation where the image or reputation of the hotel is represented.
Attend meetings and training as required by supervisors.
Ensure that all activities are carried out honestly, ethically, and within the parameters of local law.
Interact with guests actively soliciting feedback.
Work with all other Front Office hosts in the execution of their responsibilities to ensure they achieve their goals and that all day to day operational matters are handled on time and guest expectations are met.
Ensure the service standards in all Front Office areas to ensure they conform to the requisite standards and meet and exceed customer expectations.
Control the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
Ensure that all guest billing procedures are handled correctly, minimizing rebates.
Ensure the guest check in and check out procedures are carried out in a timely and efficient manner.
Control and monitor the room inventory to maximize occupancy.
Maintain efficient administration within the department preparing and submitting operational reports on time.
Coordinate the procedures involved in the provision of guest in-room amenities.
Conduct periodic checks on rooms and public areas to monitor standards of maintenance.
Ensure all equipment of the department is kept clean and in good working condition.
Ensure accurate and up to date information is available including tours and activities.
Coordinate with housekeeping to ensure that rooms are serviced according to guest requirements and that vacant rooms are cleaned according to arrival schedules.
Liaise with engineering to ensure swift response to room maintenance problems.
Liaise with the transportation company to ensure efficient guest transfers.
Coordinate security at the front desk/reception with Hotel Manager in order to maintain a high level of safety for all resort guests, hosts, goods and material, including key inventory and guest’s belongings.
Position Requirements Qualifications:
Secondary education required.
Hospitality degree from a recognized hospitality school preferred.
Two or more years of progressive front office/guest facing experience in a luxury lifestyle brand.
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable.
Microsoft Office & PMS application literacy.
Cross-cultural work environments exposure.
Critical problem analysis/resolution skills.
Knowledge and experience in the purchasing and productions process and is equally versed in global distribution.
Participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas Hosts.
English with ability to communicate clearly.
Knowledge as well as abilities in other languages would be beneficial.
Six Senses Residences Courchevel takes traditional mountain living to new heights having been meticulously designed and appointed with interiors inspired by its surroundings. It is set at the heart of Courchevel 1850 in the renowned three-valley ski area – the largest linked ski area in the world. Contemporary and traditional influences give a feeling of home comfort. From fine porcelain tiles, robust timber features and furnishings sourced from top designers. The property offers an extensive range of services which includes a 24/7 concierge to assist with any aspect of your stay, shuttle services, private catering and bespoke transport solutions.
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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