test Job in Luxury Hospitality: The Leading Hotels of the World is looking for... Specialist clients engagement
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Sought position:
Specialist clients engagement
Ref ID: n°44793
Town: Paris
Country : France
Contract type: Long term contract
Contract start date : Dès que possible
Work schedules: Without any break
Salary: selon expérience
Experience: indifferent
Job status: Employee
Job category: Communication / Marketing
Online since 2019/02/05
This job position is still available for the week of 2019-02-18




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The Leading Hotels of the World is looking for...

Specialist clients engagement (M/F)



JOB DESCRIPTION
COMPANY:
Comprised of more than 400 hotels in 80 countries, The Leading Hotels of the World is one of the largest luxury hotel collections globally. Rooted in the locations in which they are found, our member hotels embody the very essence of their destination. Through varied styles of architecture and design and distinct cultural experiences enhanced by passionate people, our collection is for curious travelers looking for their next discovery. Headquartered in New York City, the company maintains offices cities around the globe. For more information go to www.lhw.com.
 
RESPONSIBILITIES:
The Specialist, Clients Engagement for France, Benelux and Monaco will be based at our Paris Office and will be responsible for the successful execution of the loyalty experience for the target members of The Leaders Club, LHW’s guest loyalty program.
 
The Leaders Club is a critical growth driver for LHW and with the program relaunch in September 2018, we are seeking a highly motivated team member who will develop and execute marketing actions that can leverage the customer loyalty and retention. This role will be responsible for managing client expectations, inspiring the target audience and engaging with it through dedicated customer service, communications, events, CRM and for developing analytic reports.

The ideal candidat(e) for this role has a general marketing background and dedication to the high-end travelers that are part of our Leaders Club community.
 
REQUIREMENTS:
  • University degree
  • French mother-tongue
  • Fluent in English, Dutch will be a plus
  • Passionate about engaging with clients
  • Past experience in loyalty programs and/or customer service, guest relations, reservations
  • Experience in hospitality, travel, luxury goods preferred
  • A team player
  • Detailed oriented, able to multi task different projects and skilled at problem-solving
  • Computer literacy - proficient at Microsoft Office
 
MAIN TASKS:
  • Responsible for execution of B2C marketing activities in French-speaking countries in Europe (France, Benelux and Monaco)
  • Perform market analysis and identify potential areas and trends based upon consumers’ needs and spending habits in order to define growth strategies along with weekly/monthly reporting
  • Plan and organize events (cocktail, dinners, activities) for top consumers in target market
  • Translation of targeted communications in local language and approval process
  • Guest Relations Management in terms of clients engagement into brand and loyalty program, assistance for special requests, engagement activities
  • Complaints handling

PROFILE
JOB DETAILS:
  • Experience: Executive Position
  • Field: Hospitality/Travel/Tourism/Luxury Goods
  • Location: Paris, France
  • Time: Full Time
  • Dept.: Marketing


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COMPANY OVERVIEW


I FIT THE PROFILE!




IMPORTANT: please do not contact Journal des Palaces for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the establishment.


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