Sought position: Guest relation assistant manager (mandarin speaking) Ref ID: n°43527 Town: Casablanca Country : Morocco Contract type: Long term contract Work schedules: Without any break Salary: According to experience Experience: experienced Job status: Supervisor Job category: Accommodation / Reception and Public relations Accomodation: No Accomodation Online since 2019/01/19 This job position is still available for the week of 2019-02-18
A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.
Four Seasons Casablanca is looking for a Guest Relation Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, excellent service and passion for Guest Relation. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Seek out opportunities for guest-centric experiences in all the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
Seeks out opportunities for guest-centric experiences in all outlets of the hotel
Measures results (challenges, successes, etc.) and communicates on a weekly basis to the team
Oversee and implement Hotel Guest Experience initiatives and ideas.
Identify all experience assistant guests
Look for new/innovative ways to provide anticipatory service
Coordinate among all departments for seamless execution of service
Coordinate correspondence with guests pre and post stay
Communicate successes to the Hotel in an effort to keep intensity and focus high
Work with Front Office teams on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
Coaches staff to achieve culture standards & core standards of Guest Experience
Supervises the activities of the team in order to ensure adherence to Four Seasons standards, policies & procedures.
College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
Three to five years previous experience in Guest Experience. Luxury Brand experience is a plus.
Requires reading, writing and oral proficiency in Mandarin Languages.
English is required too.
French is a plus.
Four Seasons Resort Casablanca
A 186 keys, beachfront new built property that will open is Q1 2015
Part of a mix used development called Anfa Place designed by renowned architect Norman Foster http://www.anfaplace.com/;
Great leisure facilities including 232 m2 fitness center, a 700 m2 spa as well as a 250 m2 outdoor pool;
Extensive function space with a 604 m2 ballroom and 679 m2 of additional meeting rooms;
Dynamic food & beverage concepts offer including a Specialty restaurant, Lobby lounge and Poolside dining;
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