The Company The Collection combines the finest real estate with the highest level of personal service, offering owners and residents an international lifestyle defined by excellence. With a unique portfolio of landmark and statement properties in the world’s top cities and retreats, The Collection sets a new benchmark for bespoke luxury living. More specifically, Villa Wake Up is a contemporary new-build residence in Saint Barthelemy with breath-taking sea views and direct access to Flamands Beach.
The Role The butler act as a personal liaison to ensure every aspect of our guests’ stays is tailored to their tastes, while observing their preferences and habits. He/she needs to be flexible and accommodating, capable of dealing with various guests requests, friendly and loyal. He takes care of guest requests, bookings, reservations, supervise and co-ordinate every service that guests receive and ensure guest satisfaction by paying attention to the smallest details from pre arrival to departure.
Duties and Responsibilities
Supervise overall villa service
Supervise daily operations of food and beverage outlets and services including food quality, guest satisfaction, associates schedules and their performance in accordance with established Wake Up and ensuring proper service at all times
Implementation of reports, forecasts, inventory and budget for outlet operations
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Understand guests’ needs and provide them with bespoke solutions
Update the property software with guest preferences, likes and dislikes on to the guest profile section
Prepare the villa for the clients in accordance with their specifications
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Take notes of all the information, updates and instruction and giving proper handover before signing off from the shift
Maintain high standards of upkeep
Report all the necessary information to the House Manager
Minimum 2 years of experience working as a Butler
Understanding of social etiquette and formal service
Multilingual is strongly preferred (Minimum Fluent English and French)
Bespoke attitudeand well being
Understand concept of anticipatory
Careful attention to detail is essential
Multitasking and time-management
Excellent organizational and communication skills
Professional attitude and appearance
Aptitude in resolving issues
Accommodation This is a live-in position. Accommodation will be provided within the property with personal car.
Schedule With guest flexibility is required Without guest Monday to Friday (Saturday and Sunday OFF)
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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