Sought position: Junior Account Manager Intern Ref ID: n°57248 Town: Paris Country : France Contract type: Training or Management Training Duration: 6 months Contract start date : As soon as possible Salary: internship Experience: indifferent Training course prepared: Job status: Other (internship, VIE...) Job category: Management / Management assistant Online since 2019/07/16 This job position is still available for the week of 2019-08-19
We set out in 2010 to give people a special way to experience our favourite destinations. onefinestay is a hospitality brand like no other – offering an unprecedented level of service for stays in the finest homes.
We seek out the best homes, looking for space, character and comfort, so you can experience them. We know what counts when you’re travelling – a friendly face to meet you, beds made with pristine sheets, the towels and toiletries taken care of to our exacting standards. And we know that you want space and freedom to create your own experiences. So we’re available 24/7 if you need us, but we step back when you don’t.
In April 2016, we became part of the AccorHotels family, joining luxury brands such as Fairmont, Raffles and Sofitel. Supported by the world’s leading hotel operator, we’re bringing our renowned hospitality to the greatest destinations around the globe, from Paris and New York to Bali and St. Barts.
Stay in distinctive private homes and villas – with an unprecedented level of service.
THE FINEST HOMES
We handpick the finest homes in the best destinations
Each home must meet our exacting hospitality standards
We’re the only company that visits and vets every home in person
We look for space, character and comfort – only 1 in 10 make the cut
TAILOR YOUR STAY
Our Travel Advisors help find a home that’s right for your stay
Tailor your stay with extra services and experiences when you book
Each home is prepared to our exacting hospitality standards
Our Guest Services team is available 24/7 for anything you need
TRIED AND TRUSTED
We’ve welcomed guests from over 130 countries and we’re proud to be rated excellent by users of TripAdvisor and Flipkey.
onefinestay is looking for...
Junior Account Manager Intern (M/F)
About the role You are responsible for assisting the Account Manager by building and maintaining productive partnerships with a portfolio of homeowners. The crux of this role is relationship-building, which required quick thinking and the ability to consistently find win-win solutions for onefinestay and its homeowners. You will be detail-orientated and able to manage a varied workload which involves many different company stakeholders. You will play an integral role within the Commercial Team by working with the Operations Team on home issues, scheduling and logistical homeowner needs. You will collaborate with the Account Manager to ensure that the standard of our homes is meeting - and exceeding - guest’s expectations. You will also work to ensure that our homes reach their full commercial potential by achieving the desired occupancy and availability levels.
Key responsibilities ● Being the first point of contact when homeowners get in touch, helping them to check their statements, update calendars, confirm booking dates, etc. ● Issue Resolution: Investigating home issues reported by homeowners, guests and onefinestay and reaching a mutually-satisfactory resolution ● Commercial: Optimise availability by ensuring homeowners update their calendar and that our homes are performing at their best. ● Updating home information: Proactively and reactively making sure the home information on our system is up to date and correct across the entire Paris portfolio. ● Identify at-risk accounts and ensure homeowners are pleased to be part of our portfolio and to recommend us to their network Here are some of the key performance metrics and outcomes for this role: ● Homeowner Net Promoter Score ● Homeowner referral rate ● Homeowner goodwill
● Customer Focus - You are personable, empathetic, and feel confident in explaining to homeowners we are best-placed people to handle their most precious commodity - their homes. ● A proven record of creative problem-solving ● Consistently robust and principled decision-making, particularly in ambiguous situations ● Excellent communication skills - Fluent French and English is essential ● Flexibility - this role is fast-paced and targets can change, so you are adaptable and amenable to change
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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