Hyatt Invests in Reducing Hassles on the Road with Ten New, Practical Tools including ''E-Concierge'' and ''Web Check-In''
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Hyatt Invests in Reducing Hassles on the Road with Ten New, Practical Tools including ''E-Concierge'' and ''Web Check-In''
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Category: Worldwide -
This is a press release selected by our editorial committee and published online for free on 2006-04-14
Hyatt responds to consumer demand with a collection of ten new products and services designed to reduce hassles and increase productivity on the road. Among the practical, service-oriented offerings, are E-Concierge, an online tool that will allow guests to plan their itinerary -- dinner reservations, destination activities and special requests -- weeks in advance of their stay and Web Check-in, which allows guests to check in at Hyatt.com from their home or office, guaranteeing their room of choice will be available upon arrival. Other amenities include Fast Board, which allows guests to print out boarding passes at a kiosk as they check out, and a state-of-the-art, 24-hour Stay Fit Gym at all Hyatt properties.
"These new Hyatt innovations focus on practical tools such as advance planning via E-Concierge and the ability to print out boarding passes at the hotel - features to make our guests' travel experience easier and hassle-free," explains Tom O'Toole, Senior Vice President, Strategy and Systems, Hyatt Hotels Corporation
Hyatt E-Concierge
Guests may plan and organize the perfect stay with destination
activities such as golf and spa treatments, dinner
reservations and special requests such as a champagne amenity
in advance of their stay with E-Concierge. Available at
Hyatt.com, the service is personalized when a Hyatt concierge
at the property of choice sends the guest an electronic
itinerary confirming plans up to a week before arrival. Guests
may consider E-Concierge their personal assistant.
-- Fast Board
A kiosk that allows travelers to print airline boarding passes
in the hotel lobby before they depart to the airport.
Installation in all domestic hotels in scheduled by June 1st.
-- Non-Smoking Room Guarantee
Under the non-smoking guarantee, if the non-smoking room is
not available upon check in, the guest will be given the
choice of a $100 Hyatt gift card or 5,000 Hyatt Gold Passport
bonus points as compensation.
-- Hyatt Stay Fit Gym
An upscale fitness program designed to energize and inspire
quality workouts on the road. Includes: updated, contemporary
fitness centers that are open 24 hours a day, seven days a
week; state-of-the-art Life Fitness(R) equipment and fitness
accessories (resistance bands and balls); fitness concierge
that can provide forgotten or lost fitness apparel and fitness
GPS systems for navigating around the property. Additionally,
via a partnership with YogaAway(TM), Hyatt will offer in-room
yoga classes (for purchase) through the OnCommand digital
television system, as well as private and group classes with
YogaAway(TM)-certified instructors at select properties.
-- The Luxurious Hyatt Grand Bed(TM)
A pillow top Sealy mattress dressed with luxurious high
thread-count sheets, down fluffy blanket, plush pillows and
decorative, sleek designer touches - all geared towards
fostering comfortable, quality sleep.
-- Hyatt Express Check-in Kiosk
An efficient tool for quick check in and check out, the kiosk
allows guests to bypass the front desk and get to their room
faster with the simple swipe of a credit card. Guests may
conveniently verify stay information, and obtain key cards and
a room number with directions to their room. Additionally,
with the touch of a screen, Hyatt Gold Passport(R) members
verify account number and enter bonus numbers, and Diamond
members may choose their welcome amenity. Check out is made
easy with a comprehensive, easy-to-read receipt.
-- Hyatt Wherever WiFi(TM)
Hyatt guests will be able to experience premium wireless
broadband Internet service in most guest rooms, lobbies and
public areas at Hyatt's hotels and resorts. A partnership with
T-Mobile(R) offers greater connections and speed for guests to
get work done whenever, wherever they please.
New Offerings Exclusive To Hyatt's Gold Passport(R) Members:
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-- Web Check-in
Allows Hyatt's Gold Passport diamond and platinum members, via
a website, to check-in to their hotel room before they arrive
and then simply retrieve a key upon arrival. This guarantees
the guest the ability to upgrade their room in advance, as
well as have packages or faxes waiting for them in their room
upon arrival.
-- CLEAR(TM) membership
Hyatt recently announced a limited time exclusive partnership
with Verified Identity Pass, Inc. ("Verified ID"), becoming
the first hotel chain to give its customers access to the
service. CLEAR is the nation's leading registered traveler
program that enables members to receive expedited processing
at airport security checkpoints. Hyatt will extend
complimentary membership to its Gold Passport Diamond tier
members.
-- Bed Guarantee
The bed type guarantee is constructed exclusively for Hyatt
Gold Passport Diamond and Platinum members, the two highest
tiers in Hyatt's frequent guest program, and ensures that if
the reserved room with preferred bed type is not available
upon check-in, the guest will be given 5,000 Hyatt Gold
Passport bonus points to add to their account. 5,000 Hyatt
Gold Passport points is equivalent to one free night at select
Hyatt Hotels & Resorts worldwide.
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