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IHG appoints Brian McGuinness as Senior Vice President of Global Guest Experience

Category: Worldwide Appointments
Press release published on 2018-12-03

IHG (InterContinental Hotels Group), one of the world’s leading hotel companies, welcomes hospitality veteran Brian McGuinness as Senior Vice President of Global Guest Experience Shared Services.



New leader appointed to IHG’s Marketing leadership team

McGuinness joins IHG charged with creating and delivering global guest experience solutions across the company’s portfolio of leading brands. The appointment reflects IHG’s ongoing commitment to provide a differentiated and meaningful experience for each and every guest at the more than 5,400 hotels operating under the company’s 15 brands.

With more than 20 years of hospitality experience, McGuinness most recently served as Global Brand Leader and Senior Vice President for Marriott, Sheraton and Delta Hotels, where he was responsible for brand strategy, marketing, design and guest experience. Brian spent 19 years with Starwood Hotels & Resorts where he led the launch of Aloft and Element hotels and the efforts to bring innovation and lifestyle to the select service category.

Reporting to Claire Bennett, Chief Marketing Officer, McGuinness is based at IHG’s Americas headquarters in Atlanta.

Claire Bennett, Chief Marketing Officer, commented: “Brian’s industry experience is unparalleled. He is renowned for challenging the norm and creating experiences for guests that set trends, and challenge expectations. With Brian at the helm of our new Global Guest Experience team we have the dedicated focus needed to continue evolving how we design, develop and – most importantly – deliver the experiences that set our IHG brands apart. With his extensive background in brand strategy, marketing and design, as well as guest experience, Brian is perfectly positioned to lead this charge for IHG.”

McGuinness added: “I’ve loved every minute of my career in this industry, because I’ve led teams with exciting challenges and the freedom to think big, so moving to IHG was the perfect next step for me to take. It’s an exciting time for our portfolio and as a team we’re ready to build off the fantastic legacy of our brands, the creative thinking of programs in flight, and the opportunities that are ahead of us.”

About IHG

IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including Regent Hotels & Resorts, InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo, EVEN Hotels, HUALUXE Hotels and Resorts, Crowne Plaza Hotels & Resorts, voco Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, Holiday Inn Resort, avid hotels, Staybridge Suites and Candlewood Suites.

IHG franchises, leases, manages or owns more than 5,500 hotels and approximately 826,000 guest rooms in almost 100 countries, with more than 1,800 hotels in its development pipeline. IHG also manages IHG Rewards Club, our global loyalty programme, which has more than 100 million enrolled members.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 375,000 people work across IHG's hotels and corporate offices globally.


This press release has been posted by...



This press release has been choosen by Claire Hannequin

Claire HANNEQUIN, Customer Relation Manager

Passionate about human relationships, Claire participates since June 2016 in the development of the Journal des Palaces by being attentive to the specifics needs of the recruiters and applicants. Claire also writes articles for the Career section.


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