Raffles Hotels & Resorts Lauded As One Of The Top Three Employers In Singapore
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Raffles Hotels & Resorts Lauded As One Of The Top Three Employers In Singapore
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Category: Worldwide -
This is a press release selected by our editorial committee and published online for free on 2007-05-10
The Group has also been named as one of
the best hotel management companies to work for in Asia
Raffles Hotels & Resorts has been
recognised as one of the top three companies on the Best Employers in
Singapore 2007 list released by Hewitt Associates, a global
management consulting firm. The Best Employers in Singapore 2007
award is the Group’s fourth consecutive award as one of Singapore’s
best. It is also the only hotel management company to be placed on the
list. In addition, the Group has also received the accolade as one of the
Best Employers in Asia 2007, making this the second time the Group
has been recognised as one of Asia’s most admired employers.
The Best Employers in Asia 2007 is a study of people management
practices across 750 companies in China, Australia, New Zealand,
India, Singapore, Hong Kong, Japan and Korea. In Asia, Raffles
Hotels & Resorts manages five hotels including Raffles Hotel
Singapore and Raffles Beijing Hotel.
The award-winners list from this study is determined by an independent judging panel based
on the human resource practices of participating organisations as well as a detailed
Employee Opinion Survey conducted by Hewitt Associates, ensuring an objective view of
each organisation’s practices.
“At Raffles Hotels & Resorts, our employee care and development practices are built on
four pillars, namely a commitment to offer our staff an inspiring work environment, a
market-driven total compensation package and continued investment in their training and
development,” said Mrs Diana Ee-Tan, Managing Director of Raffles Hotels & Resorts.
“Our programmes for staff development and welfare have resulted in employees who are
passionate about their work, and committed to delivering the highest standards that our
guests and patrons have come to expect of a Raffles. The dedication of our staff has enabled
Raffles to garner accolades such as being named one of the top three hotel brands in the
world by Conde Nast Traveler Business Travel Awards, and having our hotels consistently
rated as some of the best places to stay in the world.”
As part of its talent development and retention plan, three programmes and initiatives have
been introduced in the past year for Raffles’ employees – Pathfinder Career Opportunities
programme, Destinations Travel Programme and Raffles Univirtual.
Pathfinder Career Opportunities programme lists all job vacancies across the hotels under
Fairmont Raffles Hotels International Inc, and gives employees tremendous opportunities to
move and grow their career within the company. Fairmont Raffles Hotels International Inc
was formed in May last year after the hotel portfolios of Raffles Hotels & Resorts and
Fairmont Hotels & Resorts were combined. The company owns and manages over 120
hotels under four brands, Fairmont Hotels & Resorts, Raffles Hotels & Resorts, Swissôtel
Hotels & Resorts and Delta Hotels.
Destinations Travel Programme is an employee benefit programme that includes attractive
rates on accommodation, dining, golf and spa experiences at any property within the
Fairmont Raffles Hotels International group. Employees simply need to make their booking
online to enjoy these perks.
In November 2006, Raffles Univirtual, an online distance learning programme was
developed in partnership with Cornell University and eCornell. Raffles Univirtual enables
Raffles managers to earn Certificates from Cornell University in fields such as Hospitality
Management, Financial Management, Foodservice Management and Leadership. In
addition, employees are encouraged to take up the diverse courses offered through Raffles
Knowledge Pte Ltd (Raffles Hotels & Resorts’ training arm), such as Wine Appreciation,
Time-Management Skills and even Neuro Linguistic Programming for personal
development.
As the Raffles team grows to support the Group’s rapid expansion, Raffles Hotels & Resorts
has introduced Selection of Talent at Raffles (STAR), a customised talent-based selection
programme developed by The Gallup Organization to help assess the fit of new candidates
with the Raffles culture and job role. Overall, STAR seeks to ensure that new employees
who join the Raffles family will have a more enjoyable working experience.
Mr Tommy Ng, Head of Human Resources, Raffles Hotels & Resorts commented, “Our
strategy in talent development is to prepare Raffles employees for a career at Raffles Hotels
& Resorts, beyond their current role. While talent development programmes play a part,
creating an inspiring work environment is also key to showing employees that we care about
them. We will continue our pursuit of best practices in people management.”
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