Poste recherché : Stagiaire Guest relations Référence : n°281920 Ville : Megève Pays : France Contrat : Stage Salaire : Selon législation Expérience : Expérimenté Statut du poste : Autres (stage, VIE...) Catégorie du poste : Hébergement / Accueil et Relations clients Date de mise en ligne : 01/10/2025 Offre toujours d'actualité pour la semaine du 06/10/2025
PRÉSENTATION DE NOTRE SOCIÉTÉ
Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons Megeve
Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.
Four Seasons Hotel Megève, recrute...
Stagiaire Guest relations (H/F)
Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons Megeve Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.
The Position/Role
The Guest Relations Intern assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP and other special selection of guests while complying with all Four Seasons’ policies and procedures and reports directly to the Guest Relations Manager. Works across multiple departments to ensure all guest requests and stay details are completed to satisfaction. Anticipate and respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Responsibilities
The Guest Relations Intern performs the following duties:
Ensure excellent communication between all departments to respond to requests
Ensure customer satisfaction
Enhance guest experience by exceeding guests’ expectations and being creative and resourceful
Manage and prioritize stressful events
Learn and apply Four Seasons standards and tools
Check VIP guest rooms prior to arrival to ensure preference and cleanliness.
Prepare and place in-room arrival and departure gifts for our guests
Support and accompany the Guest Relations team for check-in and check-out
Write welcome cards and cards for special occasions (birthdays, honeymoons)
Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events to connect with customers and ensure a great experience and satisfaction
Participate in and assist the Guest Relations team with room decorations for special occasions (anniversaries, honeymoons).
Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance.
Ensure efficient communication & collaborate closely with the Guest Relations Team.
Be able to answer any queries regarding hours of operation for any food and beverage outlet, the SPA, the GYM, the library, etc.
The list of responsibilities and duties is non exhaustive.
Who You Are?
Experience in a luxury hotel/resort preferred.
Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required.
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
Reading, writing and oral proficiency in the French language.
Reading, writing and oral proficiency in the English language.
Ability to multi-task in a high volume and demanding environment.
Strong problem-solving skills, ability to handle difficult situations and guests.
Ability to remain calm during challenging situations.
Strong communication and interpersonal skills.
This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.
This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorization.
AVANTAGES
What we offer
39-hour seasonal contract
Salary communicated during interview
Uniform supplied et laundered for operating staff
One meal per shift at our Employees’ Cafeteria
As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)
What your experience will be like
Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!
A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!
The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.
Enjoy exclusive discounts at our restaurants, as well as on your ski pass, access to the Mont Blanc Tunnel, the Saint-Gervais thermal baths, the Sallanches cinema, and other local attractions.
Bring the season to a close with our Staff Party, sure to be the envy of many!
IMPORTANT : prière de ne pas contacter le Journal des Palaces pour des questions concernant les offres, notamment pour connaître la suite donnée à votre candidature. Nous vous remercions de contacter directement le recruteur.
