Sought position: Head butler Ref ID: No281160 Town: Courchevel Country : France Contract type: Fixed term contract (saisonnier) Salary: Depending on experience Experience: experienced Job status: Manager Job category: Accommodation / Reception and Public relations Online since 2025/09/22 This job position is still available for the week of 2025-09-22
OUR COMPANY OVERVIEW
Luxury boutique hotel welcoming an international clientele from December to April, located in the heart of the Courchevel 1850 resort, Les Grandes Alpes*****, has 30 rooms or 9 apartments and offers personalized service with dedicated butlers. The hotel has a Bellefontaine Spa, a "L'Atelier" ski room, a hairdressing salon, a "Le Bellini's" bar and a starred restaurant, the "SW 1850" with at commands chef Sylvestre Wahid**. Ski-in ski-out, with direct access to the 3 Valleys area, the largest ski area in the world, we do everything we can to ensure that our international customers can have an unforgettable experience. Passionate about our beautiful professions in the hotel and catering industry, experienced professionals, eager to join a house imbued with a family and luxurious atmosphere where mutual aid is the watchword and in which we believe that to succeed in a company everyone must feel good there, we invite you to send us your applications to the address: rh@grandesalpes.com. All our positions are housed in Courchevel and fed during working hours.
Grandes Alpes, is looking for...
Head butler (M/F)
Reports directly to the Director of Operations.
Main Responsibilities 1. Guest Welcome and Satisfaction
Serve as the primary point of contact for butlers, ensuring guest well-being throughout their stay (from pre-arrival preparation to departure).
Coordinate guest requests, handle complaints, and escalate issues to the Executive Housekeeper as needed.
Deliver personalized service: Anticipate and fulfill guest expectations, ensuring their comfort and satisfaction.
2. Team Management and Training
Train butlers and ensure compliance with established procedures.
Prepare butler schedules in accordance with assignments defined by the Executive Housekeeper.
Act as a butler when required.Step in for butlers during absences
3. Operational and Logistical Management
Inventory management: Monitor stock levels and submit monthly inventory reports to management.
Verify guest invoices: Ensure accurate posting in the POS system.
Inspect apartments prior to butler departures: Check cleanliness, stock levels, and service quality.
4. Inter-Departmental Coordination
Liaise with Reception/Concierge: Respond to guest requests via WhatsApp and coordinate in-room services.
Update guest profiles (Cardex) in collaboration with Reception/Concierge.
5. Reporting and Continuous Improvement
Report feedback (complaints, suggestions) to the operational director.
Contribute to process improvements to enhance guest satisfaction.
Required Skills and Qualifications Experience and Expertise
Proven experience in team management within the luxury hospitality sector.
Soft Skills
Strong customer service orientation, rigor, reactivity, and ability to handle sensitive situations with professionalism.
Technical Skills
Proficiency in management tools (POS).
Organizational skills, versatility, and attention to detail.
Languages
Fluent English is essential.
Proficiency in an additional language (Russian, Portuguese, Spanish, or Arabic) is highly valued.
Work Environment
Schedule: Variable hours, including weekends and holidays.
Location: High-end hotel establishment.
Key Considerations
Versatility: The role requires balancing managerial and operational tasks.
Guest Relations: Discretion and exceptional service quality are paramount.
ADVANTAGES
A culture of recognition: Join a company where your contributions are valued and rewarded.
Individual accommodation in Courchevel 1850: equipped with Wi-Fi connection.
Meals provided during working hours.
A supportive work environment: Experience a workplace where kindness and respect are at the heart of our values.
IMPORTANT: please do not contact Journal des Palaces for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the company.
