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Staybridge Suites® Named Best in Customer Satisfaction

Staybridge Suites® Named Best in Customer Satisfaction

Category: Worldwide - Events - Rewards
This is a press release selected by our editorial committee and published online for free on 2008-06-16

IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)], one of the world's largest hotel groups by number of rooms, received what is perhaps the industry's highest form of compliment - recognition for guest satisfaction. IHG's upscale extended-stay hotel brand, Staybridge Suites was honored by Market Metrix, LLC for superiority in customer satisfaction during the first quarter of 2008.

Based on 35,000 customer interviews in a Market Metrix Hospitality Index (MMHI) quarterly survey, guests named Staybridge Suites the leader in customer satisfaction within the upscale hotel segment. Staybridge Suites' score surpassed thirteen other hotel brands in this category.

"The staff members at our hotels are dedicated to going above and beyond for our guests to ensure they get the highest quality stay experience," said Robert Radomski, vice president, Brand Management, Extended-Stay Brands, IHG. "We consider this recognition from our guests the greatest compliment a hotel brand can achieve and we are thrilled to have earned this honor."

The Market Metrix Hospitality Index (MMHI) is the largest and most in-depth measure of hospitality company performance available today. These benchmarks, delivered through their flagship product Customer MetrixTM, enable Market Metrix clients to compare their results to competitors by STAR segment, AAA classification, Brand, SMSA, industry averages, performers in the top 10% and other classifications.

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