Clarence Mcleod tapped to oversee Fairmont's exclusive lifestyle offering, Fairmont Gold (United States)
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Clarence Mcleod tapped to oversee Fairmont's exclusive lifestyle offering, Fairmont Gold (United States)
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Category: North America & West Indies / Carribean islands - United States - Careers -
Appointments
This is a press release selected by our editorial committee and published online for free on 2008-10-20
With an unyielding commitment to anticipate guests’ needs and deliver service that is both attentive and welcoming, Fairmont Hotels & Resorts is pleased to announce the appointment of Clarence McLeod to the newly minted position of Corporate Fairmont Gold Manager. An experienced hospitality connoisseur, with nearly 20 years of hotel-related experience, McLeod most recently held the position of Fairmont Gold Manager at The Fairmont Washington D.C, Fairmont’s first hotel in the United States to offer this exclusive lifestyle product aimed at meeting the needs of the most discerning corporate and leisure travelers.
“Over the years, Fairmont has built a reputation of exceeding guest expectations while providing exceptional service that places our guests at ease,” said Andrea Torrance, Vice President, Rooms. “Clarence’s appointment is reflective of our approach to offer service that is understated yet engaging, and provides the company with the necessary guidance and leadership needed to expand Fairmont Gold throughout our collection of hotels.”
In an effort to ensure and accelerate the consistency of the Fairmont Gold guest experience across Fairmont’s portfolio and to develop Fairmont Gold teams that excel at exceeding guest expectations, McLeod, in his new position, will be responsible for managing, developing and executing on service and operational standards for Fairmont Gold, overseeing new openings and transitions, colleague training and development to establish new Fairmont Gold leaders, as well as redefining the service initiatives for the brand’s iconic hotels like The Fairmont San Francisco and The Fairmont Banff Springs.
A large part of McLeod’s initial focus will be on the growth and development of the Fairmont Gold product. This includes supporting and fully leveraging the recent introduction of Fairmont Gold in locations like Dallas, Chicago, Scottsdale, and Banff, as well as developing the product in some of the company’s upcoming hotels including the Makkah Clock Royal Tower, A Fairmont Hotel, Fairmont Abu Dhabi Creek, Fairmont Haitang Bay Resort, China and the Fairmont Marrakech.
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