The Dow Hotel Company Wins “Service Excellence Award” at Marriott International National Association’s 2008 Conference (United States)
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The Dow Hotel Company Wins “Service Excellence Award” at Marriott International National Association’s 2008 Conference (United States)
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Category: North America & West Indies / Carribean islands - United States - Events -
Rewards
This is a press release selected by our editorial committee and published online for free on 2008-11-25
The Dow Hotel Company (DHC), a hotel owner/investor and hotel management company, today announced that it received the “Service Excellence Award” at the Marriott International National Association Conference, held recently at the Renaissance Esmeralda Resort & Spa in Indian Wells, Calif. The award is given to independent, third-party management companies whose Marriott-branded portfolios achieved outstanding guest satisfaction survey (GSS) scores between July 2007 and July 2008. DHC manages two Marriott-branded hotels--the 371-suite Anaheim Marriott Suites in California and the 248-suite Chicago Marriott Suites Deerfield in Illinois—both of which received outstanding scores.
“It is especially gratifying being recognized by our guests, the true judges of quality, for our hard work and efforts to make their overall experience at our Marriott properties enjoyable and memorable beyond their expectations,” said Murray L. Dow II, president, The Dow Hotel Company. “The ability of The Dow Hotel Company to meet and exceed Marriot’s high standards is of critical importance to hotel owners when selecting a management company. We have committed ourselves to treating visitors to our properties as valued guests, not merely as customers. We strive to provide the highest level of service and top quality facilities that create a unique experience that guests will remember in the future.”
The “Service Excellence Award” is determined solely on the basis of guest survey results and is awarded annually to Marriott’s owners and franchise partners whose portfolio of Marriott-branded full-service hotels and resorts achieve certain designated levels of guest satisfaction. The award was presented by John Moore, senior vice president of owner and franchise services, and Michael Lusick, vice president of owner and franchise services.
About the Anaheim Marriott Suites
Located at 12015 Harbor Blvd., in Garden Grove, Calif., near the Disneyland® Resort and the Anaheim Convention Center, the AAA Three Diamond Award-winning Anaheim Marriott Suites features 9,922 sq ft of flexible meeting space. Each of the 371 suites in this spacious full-service hotel offer high speed Internet access, sofa sleeper, iron & ironing board, coffee maker and mini refrigerator. Hotel amenities include state-of-the-art exercise equipment, a pool and whirlpool and SunSpot, a restaurant specializing in American cuisine. For more information, go to the hotel’s Web site at http://www.marriott.com/hotels/travel/snaas-anaheim-marriott-suites/.
About the Chicago Marriott Suites Deerfield
Chicago Marriott Suites Deerfield is located at 2 Parkway North, Deerfield, Ill., close to O’Hare International Airport, downtown Chicago and numerous local attractions, including Six Flags Great America, Gurnee Mills and the Great Lakes Naval Training Center. Every one of the AAA Three Diamond Award-winning property’s 248 suites features a 32” LCD HD flat- screen TV with Plug-In technology, wet bar, refrigerator, microwave and luxurious bath. The fitness center is equipped with indoor or heated outdoor pool, whirlpool and sauna. Also, the property has 14 meeting rooms, totaling 9,000 square feet of flexible space and Basil’s Bistro, an American-style restaurant. For more information, visit the hotel’s Web site at http://www.marriott.com/hotels/travel/chids-chicago-marriott-suites-deerfield.
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