Les Clefs d ‘Or USA has awarded Scott Chappell, Concierge at the Fairmont Sonoma Mission Inn & Spa membership into the elite organization.
Les Clefs d’Or (pronounced “lay clay door”) is French and literally translates as “keys of gold”. Crossed gold keys displayed on hotel concierge lapels assure travelers they are dealing with a seasoned professional who is dedicated to serving their every need and who has fulfilled intense membership and service requirements.
Mr. Chappell and Fairmont Sonoma Mission Inn colleague Judy Mendel are the only concierges in Sonoma County to receive such distinction. Both were selected for membership based upon their training, outstanding service delivery, community outreach and involvement. Scott joins an elite group of Fairmont concierge professionals who share this appointment including Tom Wolfe, Chief Concierge at the Fairmont San Francisco and founder of the Les Clefs d'Or concierge association in the U.S. Scott shares, “I am so honored to be accepted into this prestigious organization, as leaders in service delivery, a concierge is the ultimate role model of service excellence.”
Kelley Cosgrove, General Manager of the Fairmont Sonoma Mission Inn & Spa adds, “The concierge role has a powerful impact on the overall service and profitability of any hotel environment. Les Clefs d’Or USA is an organization that seeks to improve the guest experience by creatively catering to the travelers needs and providing the highest level of personalized service. We are quite proud of both Scott’s and Judy’s accomplishments.”
Les Clefs d’Or professionals have a never-ending network of acquaintances, friends and colleagues from around the world to assist them in meeting and exceeding guest demands. Known for rolodexes worth millions, Les Clefs d’Or concierges are in the enviable position of being able to recommend destinations, businesses, companies, and/or products to thousands of business and leisure travelers throughout the world. Members of Les Clefs d’Or USA represent over 275,000 hotel rooms nightly at more than 250 primarily four-and five-star properties and constitute the only national association of professional hotel concierges in the United States.
