Fairmont Hotels & Resorts of California Walk the Talk (United States)
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Fairmont Hotels & Resorts of California Walk the Talk (United States)
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Category: North America & West Indies / Carribean islands - United States -
This is a press release selected by our editorial committee and published online for free on 2010-11-25
Fairmont Hotels & Resorts leaders across the Golden State swapped their business suits for toques, aprons, and uniforms earlier this month. Executive level hoteliers from five California Fairmont properties (Fairmont Newport Beach, Fairmont Miramar Hotel & Bungalows, Fairmont San Jose, Fairmont San Francisco and the Fairmont Sonoma Mission Inn & Spa) left their desks and spent a shift “on the floor.”
The program aptly titled “Walk in Your Shoes” is the brain-child of Tom Klein, Regional Vice-President of Operations and General Manager of the Fairmont San Francisco. “This annual program provides property leaders with a better understanding and deeper appreciation of the work that our valued colleagues undertake each day in order to surpass the expectations of our guests. This popular initiative allows our executives who often get caught up in the daily hustle and bustle of leading, managing, scrambling, listening, negotiating, supervising, facilitating, and convincing to get back to hospitality basics,” shares Klein.
At the Fairmont Sonoma Mission Inn & Spa senior-level managers scrubbed, polished, greeted and sautéed last Thursday, November 18, 2010. General Manager, Kelley Cosgrove warmly welcomed guests to the legendary spa while Executive Chef Bruno Tison (Michelin star recipient) traded in his whisk for a hammer while working in the Resort Maintenance Department. Donna Shaffer, Director of Spa Operations tried her hand with spread sheets in the Accounting Department.
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