Skytrax 5-Star Airline Certification (China)
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Skytrax 5-Star Airline Certification (China)
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Category: Asia Pacific - China - Exclusive experiences -
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This is a press release selected by our editorial committee and published online for free on 2011-01-14
Hainan Airlines is the seventh 5-Star airline in the world and the first airline in mainland China to earn the 5-Star airline certification of Skytrax, the most coveted seal of quality approval that an airline receives in recognition of its front-line product and service quality.
Hainan Airlines has been recognized by the respected Skytrax organization as an airline that is delivering a truly world-class package, but having the strength and conviction to deliver this with the very best attributes of Chinese culture and hospitality.
In an era of eroding customer service, from increased fees to unresponsive customer service, and dusty suggestion boxes, Hainan guests not only see a rapid response to their feedback, but also could encounter one of the company’s executives at the ticket counter, gate or door of the aircraft, proactively looking for that honest personal assessment of the customer's experience.
Every guest has different needs and our people want to be sure that these needs are fulfilled. It is Hainan’s goal to have every guest enjoy a personal experience with our great service, regardless of whether they are flying in our premium class or in economy.
5-Star rankings reflect the customer experience, not just the platform of product standards offered by an airline such as cabin seating, in-flight entertainment and catering, but the assessment of service quality-- using a rating system made up of more than 800 different areas of product and service delivery for each airline.
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