Upscale Hotel Chain’s Best Saluted During Global Brand Conference in Orlando, Florida
DoubleTree by Hilton hotels is proud to recognize its hotels and resorts for exemplary efforts in 2010, as part of the brand’s annual Awards of Excellence Program. More than 30 awards were presented to hotels chosen from DoubleTree by Hilton’s portfolio of more than 240 hotels worldwide.
“Whether it is pleasantly surprising a individual guest with a simple, helpful gesture or identifying hotel-wide best practices that strengthen and improve customer satisfaction, we are truly proud of the multitude of resources and talents our DoubleTree by Hilton hotel team members provide each and every day,” said Rob Palleschi, global head, DoubleTree by Hilton. “We are proud to present theDoubleTree by Hilton Awards of Excellence Program to acknowledge those hotels and individuals that have embraced a daily commitment to deliver an outstanding hotel experience.”
Top brand recognitions included the following…
CONNIE AWARDS -- Named in honor of company founder Conrad Hilton, this award is presented to the top-performing, small (under 224 rooms) and large (225 rooms and above), hotels in the DoubleTree by Hilton brand with the highest overall hotel performance scores:
• Small Hotels – DoubleTree Suites by Hilton Naples, Florida
• Large Hotels – Hotel Roanoke & Conference Center – a DoubleTree by Hilton hotel
DOUBLETREE BY HILTON PRIDE AWARDS -- These awards are presented to the top five overall performing small hotels and top five overall performing large hotels systemwide, as well as the top performing hotel in the Europe, Middle East, Africa (EMEA) region and Asia Pacific region, respectively.
Top Performing Hotel – Europe, Middle East, Africa (EMEA) Region
• DoubleTree by Hilton, Chester, UK
Top Performing Hotel – Asia Pacific Region
• DoubleTree by Hilton Huaqiao-Kunshan, China
Small Hotels
• DoubleTree by Hilton Durango, Colorado
• DoubleTree by Hilton Naples, Florida
• DoubleTree Resort by Hilton Tampa Bay - North Redington Beach, Florida
• DoubleTree by Hilton Bay City-Riverfront, Michigan
• DoubleTree by Hilton Madison, Wisconsin
Large Hotels
• DoubleTree Suites by Hilton Phoenix, Arizona
• DoubleTree Suites by Hilton Anaheim Resort - Convention Center, California
• theWit Chicago – a DoubleTree by Hilton hotel, Illinois
• Hotel Roanoke & Conference Center – a DoubleTree by Hilton hotel, Virginia
• DoubleTree by Hilton Milwaukee Downtown, Wisconsin
DOUBLETREE BY HILTON 2010 ANNUAL CARE CUP – One of the most prestigious annual hotel performance awards presented to the top performing small hotel and top performing large hotel that demonstrated consistent and exceptional performance on quarterly summary reports (CARE Packets), which illustrates how hotel Team Members care about their guests, their Team Members and their local community. The hotel also scored consistently in the top 10 percent of the DoubleTree Brand Promise Index – a measurement of the DoubleTree by Hilton delivery of the brand’s coveted CARE Culture to hotel guests.
Small Hotels – DoubleTree Suites by Hilton Naples, Florida
• Large Hotels – theWit Chicago, a DoubleTree by Hilton hotel, Illinois
• Additional awards also were presented for outstanding accomplishments in a variety of categories including hotel performance, customer loyalty, service, quality assurance, customer satisfaction, sales and marketing, community involvement and environmental efforts. Commemorative trophies were presented by DoubleTree by Hilton executives to honor individual hotel teams during the 2011 DoubleTree by Hilton Global Brand Conference in Orlando, Florida in mid-February.
“The Awards of Excellence program provides an outstanding reinforcement of our brand’s CARE service culture with the opportunity to recognize, reward and cultivate current and future leaders for our brand,” added Anne Thompson, director of brand culture and internal communications, DoubleTree by Hilton. “We hope each hotel team recognized with one of our brand honors returns to their property with the drive and passion to further exceed their outstanding accomplishments, which we believe can only lead to the further global success of the DoubleTree by Hilton brand.”
About DoubleTree by Hilton Hotels
With a growing collection of contemporary, upscale accommodations in more than 240 gateway cities, metropolitan areas and vacation destinations worldwide, DoubleTree by Hilton hotels are distinctively designed properties that provide true comfort to today’s business and leisure travelers. From the millions of delighted hotel guests who are welcomed with the brand’s legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them.
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 92 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 82 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
