Naïade teams up with customer service guru Ron Kaufman (Mauritius)
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Naïade teams up with customer service guru Ron Kaufman (Mauritius)
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Category: Africa Indian Ocean - Mauritius -
This is a press release selected by our editorial committee and published online for free on 2011-06-20
Naïade Resorts has invited world-renowned customer service guru, Ron Kaufman, to Mauritius to run exclusive training sessions for no less than 2,000 of its team members, as part of its strategy to take service levels to new world-class heights. 20 participants from Naïade’s properties on Réunion Island will also join the sessions, while team members from Naïade’s five-star flagship in the Maldives, Diva, will also participate via a live internet stream.
Author of 15 books on customer service cultures, including Uplifting Service, Kaufman says “Throughout the world, hotels pride themselves on having the best suites, pools, restaurants, gardens and spas. What is rarer and more precious still is a unique experience which offers guests unforgettable moments. Naïade understands that its vision is to help people celebrate life, and every day their people work to deliver impeccable service with a smile that comes straight from the heart. Service is a key differentiator today, and it depends fundamentally on those men and women within an organization. Naïade has invested wisely in, and is making a powerful statement about, its core strength: service. We are working on the hearts and minds of Naïade’s team.”
Five sessions will take place in Mauritius from 19 - 21 June 2011, with one specifically aimed at the head office and hotel management teams, where the group’s overall strategy for providing world class service will be unveiled and discussed. The sessions will also be broadcast live via the internet to allow Naïade’s regional sales teams, as well as team members unable to travel from Réunion Island and the Maldives to participate.
According to CEO Paul Jones, Naïade Resorts is striving to give its team members all the tools they need to provide clients with unparalleled service, and thereby cement Naïade’s place as the first choice for visitors to Mauritius, Réunion and the Maldives. Jones states that “It’s a great honor for our group to welcome Ron Kaufman to Mauritius. I have known Ron for many years and have had the pleasure of working with him, and we are looking forward to him sharing his knowledge and experience with our team members. His credentials are impressive: Singapore Airlines; Emirates; Microsoft; Changi Airport; Raffles Hotels and even the Singaporean Government. Each member of our team fully appreciates that we are in a people’s business and this training is in line with our motto ‘People at the heart of our strategy’. I trust that we can only benefit from such exposure, and that Ron will help us raise our service standards to world class levels. Our objective is to help people celebrate life, and we shall leave no stone unturned in striving to achieve the level of service required to do that.”
Naïade Resorts Ltd: Naïade is a hospitality group which owns and operates a portfolio of eight hotels and a private island in Mauritius, Reunion and Maldives. Recognized as a leader of hospitality in the Indian Ocean, it has a unique proposition spanning from exclusive 5* luxury resorts to friendly 3* hotels. While each property is unique in character, all share the group’s high levels of professionalism, savoir-faire, quality of service and generous hospitality.
Established in 1987, the Naïade group is a Mauritian company and its head office is located in Floréal, Mauritius. Naïade Resorts Ltd (NRL. MZ) is listed on the Stock Exchange of Mauritius since November 2005.
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