SHANGRI-LA GROUP LAUNCHES FAM.ILY BRAND TO BRING BEST-LOVED FAMILY EXPERIENCES FOR CUSTOMERS
Shangri-La Group has announced the launch of Shangri-La’s family experience brand Fam.ily that will create best-loved experiences for multi-generational families as well as provide support for customers on their parenting journeys. |
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SHANGRI-LA GROUP LAUNCHES FAM.ILY BRAND TO BRING BEST-LOVED FAMILY EXPERIENCES FOR CUSTOMERS
Shangri-La Group has announced the launch of Shangri-La’s family experience brand Fam.ily that will create best-loved experiences for multi-generational families as well as provide support for customers on their parenting journeys. |
Category: Worldwide - Events -
Communication/Marketing
This is a press release selected by our editorial committee and published online for free on 2021-05-21
This new offering reflects Shangri-La’s Asian heritage and strong family culture, it also reaffirms the brand’s commitment to evolving with customers to fulfil ever-changing demands and delivering on the brand promise of heartfelt hospitality.
The Fam.ily brand houses a variety of new and existing programmes specially designed to enable family guests to realise their Shangri-La, both individually and with one another, as they explore, bond and grow together.Fam.ily celebrates the unconditional love and support of a family, as well as the deep affection, respect and loyalty that bind loved ones together.
The Fam.ily brand logo comprises two parts: ‘fam’, the shortened word for ‘family’, and ‘ily’, the abbreviation for ‘I Love You’, connected by an infinity symbol. At the centre of the symbol is a heart-shaped knot, symbolising the love shared by family members and the strong ties that bind them. The logo reflects Shangri-La’s commitment to go beyond service by inviting guests to be part of an integrated family-centric experience.
“Family has always been at the heart of the Shangri-La brand culture and treating our guests like family remains a hallmark of the Shangri-La identity,” said Hui Kuok, Chairman of Shangri-La Group. “With the launch of our new Fam.ily brand, and as we continue to introduce thoughtfully-designed family offerings, we hope to deliver the best-loved experiences that will bring families closer together, and create precious and lasting memories for our family guests,” she added.
Through Fam.ily, guests can take part in a wide variety of activities that have been specifically designed to encourage learning through play and shared experiences through co-discovery across generations.
This summer, pilot Fam.ily programmes will be rolled out at four properties across Mainland China. Shangri-La Qinhuangdao’s theatrical programme takes little ones back to the Qin Dynasty, helping them to develop communication skills, problem-solving abilities and teamwork, as well as building leadership through role play.
Participants will also have the opportunity to visit a unique historical site with their parents.
At Shangri-La Sanya, little guests will have the chance to learn to surf under the expert guidance of experienced coaches. In Pudong Shangri-La Shanghai and Kerry Hotel Pudong Shanghai, families can embark on a vibrant journey of discovery across the city, challenging themselves in a series of sporting activities with professionals. They can experience running workouts, swim training and bike skills to make the most of their precious time together.
Fam.ily will offer a unique mix of active and creative family experiences. While the littlest family members enjoy themselves in an immersive world of adventure at buds and splash offered by Shangri-La Singapore, or build their strength and confidence with high-adrenaline activities at Adventure Zone located across a number of the Group’s hotels, Shangri-La’s experienced staff give parents the peace of mind to enjoy a wide range of hotel services to refresh and recharge before reuniting with their family.
Families can stay in themed family suites that have been thoughtfully designed to accommodate multigenerational groups. Little guests can take a memorable adventure to a jungle, castle, outer space or under water wonderland from the comfort of their rooms while the adults enjoy some much-needed down time in their adjacent room.
To support customers in their parenting journeys, Fam.ily strives to facilitate learning and communication among parents by building a supportive community where they can connect and exchange experiences with one another through multiple channels, such as online chat groups and family events.
Fam.ily also harnesses Shangri-La’s own insights and expertise by engaging thought leaders and experts in parenting and child development to share their knowledge with the Fam.ily community. These experts will share ideas and tips for fostering bonds across generations and achieving work-family balance.
The launch of Fam.ily is being celebrated with a UGC campaign on Weibo and Red that will showcase the special bonds among families. Followers are invited to post a short video capturing an authentic reaction from their family when hearing “I Love You” using the hashtag #香亲香爱我爱我家 for the chance to win.
About Shangri-La Group
Shangri-La Group is one of the world’s premier developers, owners and operators of hotel and investment properties which comprises office buildings, commercial real estate and serviced apartments/residences. The Group’s other principal activities include hotel management services as well as property development for sale. It currently owns and/or manages over 100 hotels globally in more than 75 destinations under the Shangri-La, Kerry, JEN and Traders brands. Prominently positioned in Asia, the Group has a substantial pipeline of upcoming hotel and mixed-use development projects in Australia, Bahrain, Mainland China, Cambodia, Indonesia and Saudi Arabia.
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