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UKRAINIAN REFUGEES SECURE HOSPITALITY JOBS FOLLOWING INDUSTRY TRAINING INITIATIVE (United Kingdom)

Springboard runs Destination Hospitality Programme to support employment

UKRAINIAN REFUGEES SECURE HOSPITALITY JOBS FOLLOWING INDUSTRY TRAINING INITIATIVE (United Kingdom)

Springboard runs Destination Hospitality Programme to support employment

Category: Europe - United Kingdom - Careers - Career
This is a press release selected by our editorial committee and published online for free on 2023-03-27


A number of refugees from Ukraine have successfully found work in Edinburgh hotels after completing the Destination Hospitality Programme to advance employment skills and help people into jobs in the UK hospitality industry.

Nine individuals fled the war and were enrolled onto the programme, run in Edinburgh by Springboard, a charity set up to support people – and particularly those from disadvantaged backgrounds – find employment in hospitality.

The employability course was funded by Solidarity Accor, Accor’s long-established endowment fund created to fight economic and social exclusion, and was run in partnership with Accor.

Since graduating the training programme, so far five of the trainees – 90 per cent of whom were Ukrainian refugees - have successfully secured jobs, including two who have secured roles in Accor hotels in Edinburgh.

Olga, who left the Ukraine with her children, has secured a role as a receptionist at ibis South Bridge, shares: “I was amazed by the willingness to help, involvement and flexibility of all Springboard team members. They were ready to find additional placement after learning that the biggest part of our group didn’t have normal access to the internet in our accommodation. They were ready to rebuild and customize some days of the program to respond to the group’s needs. Moreover, they helped me not to forget who I am.

“The Springboard charity course gave me an opportunity to understand the standards of the UK customer service and hospitality working approaches which are a little different from Ukrainian ones. Being a stranger in a new country, it’s necessary to understand local rules, and business habits and build professional connections. Springboard’s mentors helped me a lot not only with studying modules but with good advice and psychological support.”


Maryna, a single mother who fled the war in the Ukraine to find shelter for herself and daughter in Scotland, is now successfully working as an F&B Assistant at the ibis Edinburgh Centre, South Bridge.

Commenting on the programme, she states: “I learned to work in a team and I have become more confident. I learned many differences in working with clients in my country, Ukraine and Scotland.

“Given that I am a refugee from Ukraine, I would like to be useful for the country which provided us with shelter. Eventually, I would like to return to Ukraine and bring the knowledge I received here to my home country.”


The Destination Hospitality programme was a three-week programme consisting of in-person and online training and engagement to help to develop soft skills and industry-specific knowledge/qualifications, culminating in a one-week work placement.

The programme offered work placements in several Accor hotels in Edinburgh including Novotel Edinburgh Centre, Lauriston Place; ibis Edinburgh Centre, South Bridge; and ibis Edinburgh, Royal Mile.

Fran Carr, Talent & Culture Director, Accor UKI, commented: “Accor, our hotel teams and Solidarity Accor are proud to work with partners like Springboard to create a brighter future for those who deserve it. It is our duty to support those impacted by economic and social exclusion, and why programmes like this are so important. I’m excited to hear of the ongoing success these new recruits achieve.”

Chris Gamm, CEO, Springboard, commented: “It was a huge honour to work with this highly capable and enthusiastic cohort of candidates. The hospitality industry desperately needs great people and each individual brought a unique skill set to the table, along with a desire to learn and a real drive to get back to work. Having experienced a huge upheaval in their lives and been forced to leave everything, including their careers, behind, it is admirable to see this resilience in action.”

About Accor

Accor is a world leading hospitality group consisting of more than 5,300 properties and 10,000 food and beverage venues throughout 110 countries. The group has one of the industry’s most diverse and fully-integrated hospitality ecosystems encompassing more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Accor’s unmatched position in lifestyle hospitality – one of the fastest growing categories in the industry – is led by Ennismore, a joint venture, which Accor holds a majority shareholding. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Accor boasts an unrivalled portfolio of distinctive brands and more than 260,000 team members worldwide. Members benefit from the company’s comprehensive loyalty program – ALL - Accor Live Limitless – a daily lifestyle companion that provides access to a wide variety of rewards, services and experiences. Through its Planet 21 – Acting Here, Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the Group is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States.

More about Springboard

Springboard has been helping unemployed people of all ages, abilities and backgrounds to improve their career potential in hospitality and tourism for more than 30 years; future proofing the talent pipeline. The charity supports unemployed people, especially those who experience barriers to employment and young people. Springboard helps their employer partners to attract, develop and retain talent. We promote hospitality, tourism and allied industries as great places to work, through strategic partnerships with employers, ambassador and alumni networks, the government, employment referral agencies, educational establishments, industry bodies and other key influencers.


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