MANDARIN ORIENTAL: SUSTAINABILITY REPORT 2022
As we enter our twelfth year of official sustainability reporting, we continue with the aim of being transparent about our progress in all ways possible to help advance benchmarks in luxury hospitality. |
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MANDARIN ORIENTAL: SUSTAINABILITY REPORT 2022
As we enter our twelfth year of official sustainability reporting, we continue with the aim of being transparent about our progress in all ways possible to help advance benchmarks in luxury hospitality. |
Category: Worldwide - Industry economy -
Figures / Studies
This is a press release selected by our editorial committee and published online for free on 2023-09-14
We are publishing our data and examples of sustainability in action in a way that proves as useful, representative and informative as can be. Our ambition in communicating all our considerations in striving for climate-friendlier operations is to make even the most technical aspects of our business as relatable as possible to a wide audience. By sharing our metrics in an easy-to-digest way, we invite all our stakeholders — our guests, communities, colleagues, owners, shareholders, advisors, suppliers, and the media – to join us on our journey. We hope this might inspire other businesses to seek more sustainable solutions and unearth opportunities to collaborate on real solutions that minimise our collective impact.Executive Summary
Highlights of Mandarin Oriental’s 12th Sustainability ReportAt our 36 hotels and 9 residences in 24 countries and territories around the globe, sustainability is about doing the right thing by ourselves, by our colleagues, by our families, and by the planet.
Over the past year, we have made enhancements in our ESG Policies, and disclosed climate-related financial risks in our first Task Force on Climate-related Financial Disclosures report in 2022.
Communication is a key to our success, and a dedicated sustainability department was set up in 2022 to enhance the overall sustainability governance structure
We use Greenview Portal as our sustainability data management system, and we are in progress of aligning with the robust industry criteria set by Global Sustainable Tourism Council (GSTC).
In 2022, we reduced our Scope 1 emissions from 16% in 2012 to 12%, while Scope 2 emissions increased from 84% to 88% over the same period. We are not yet reporting on Scope 3 emissions, but we are working closely with our industry peers to help develop this framework.
We achieved a 30% carbon intensity reduction, 31% energy intensity reduction, and 16% water intensity reduction against our 2012 baselines.
We are on track with our Environmental Group Targets for 2030, with positive progress made by our hotels in meeting their individual property targets.
Energy audits in our hotels at three-year intervals provide insights to hotel operations, which inform recommended strategies and efficiency projects. Six energy audits were performed in 2022 in line with guidance from the American Society of Heating, Refrigerating and Air-conditioning Engineers Procedures for Commercial Energy Audits with estimated future savings of US$1.1 million per annum.
We have continued our hard work of eliminating 99% of single-use plastics across all operations in 2022 excluding supplier packaging. We estimate our efforts avoid more than 930 metric tons of plastic waste yearly.
Continuing our responsible procurement endeavours from 2021, our key priority categories of endangered seafood, coffee, tea, cocoa, vanilla and paper achieved 100% responsible sourced status, verified by Lloyd’s Register Quality Assurance, our independent third-party assurance.The wellbeing of guests remains a top priority
In 2022, we achieved an average group score of 93.4% for our Safe and Sound audit, a solid achievement with an increase of 0.65% from 2021. The year-end guest survey result also found that 87.6% of guests were satisfied with Mandarin Oriental’s sustainability efforts.
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