Four Seasons Hotel Megève recrute...

About the role

The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  
  

• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  
  

• Resolve customer complaints with the outmost professionalism. Promptly inform the Management team.
  
  

• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
  
  

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
  
  

“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”.

What we are looking for

Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail.

This position is based at the Four Seasons Hotel Megève and the contract is seasonal.

You must possess the legal right to work in France at the time of application and have fluency in French and English. Knowledge of Opera PMS is required.

What we offer

• 39-hour seasonal contract
  
  

• Salary communicated during interview
  
  

• Uniform supplied et laundered for operating staff
  
  

• One meal per shift at our Employees’ Cateferia
  
  

• As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)
  
  

• Night Rotations bonus
  
  

What your experience will be like

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!
  
  

• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!
  
  

• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.
  
  

• Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.
  
  

• Bring the season to a close with our Staff Party, sure to be the envy of many!