Four Seasons Hotel Megève recrute...

Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Megeve
Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

The Position/Role

The Guest Relations Intern assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP and other special selection of guests while complying with all Four Seasons’ policies and procedures and reports directly to the Guest Relations Manager. Works across multiple departments to ensure all guest requests and stay details are completed to satisfaction. Anticipate and respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities

The Guest Relations Intern performs the following duties:

• Ensure excellent communication between all departments to respond to requests
  
  

• Ensure customer satisfaction
  
  

• Enhance guest experience by exceeding guests’ expectations and being creative and resourceful
  
  

• Manage and prioritize stressful events
  
  

• Learn and apply Four Seasons standards and tools
  
  

• Check VIP guest rooms prior to arrival to ensure preference and cleanliness.
  
  

• Prepare and place in-room arrival and departure gifts for our guests
  
  

• Support and accompany the Guest Relations team for check-in and check-out
  
  

• Write welcome cards and cards for special occasions (birthdays, honeymoons)
  
  

• Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events to connect with customers and ensure a great experience and satisfaction
  
  

• Participate in and assist the Guest Relations team with room decorations for special occasions (anniversaries, honeymoons).
  
  

• Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance.
  
  

• Ensure efficient communication & collaborate closely with the Guest Relations Team.
  
  

• Be able to answer any queries regarding hours of operation for any food and beverage outlet, the SPA, the GYM, the library, etc.
  
  

The list of responsibilities and duties is non exhaustive.

Who You Are?

• Experience in a luxury hotel/resort preferred.
  
  

• Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required.
  
  

• Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
  
  

• Reading, writing and oral proficiency in the French language.
  
  

• Reading, writing and oral proficiency in the English language.
  
  

• Ability to multi-task in a high volume and demanding environment.
  
  

• Strong problem-solving skills, ability to handle difficult situations and guests.
  
  

• Ability to remain calm during challenging situations.
  
  

• Strong communication and interpersonal skills.
  
  

• This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation.
  
  

This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorization.