Old Course Hotel, Golf Resort & Spa has won an Excellence Through People Award (United Kingdom)
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Old Course Hotel, Golf Resort & Spa has won an Excellence Through People Award (United Kingdom)
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Category: Europe - United Kingdom - Events -
Rewards
This is a press release selected by our editorial committee and published online for free on 2009-02-06
The Old Course Hotel, Golf Resort & Spa in St Andrews has won an Excellence Through People Award at the annual HRS Hotel Excellence Awards, which were held in association with the British Hospitality Association (BHA) and the Best Practice Forum.
The Excellence Through People award is designed to recognise the importance of recruitment, training and investment in people. A rigorous judging process ensured that the Old Course Hotel had to demonstrate a range of initiatives to support its submission, including its progressive management, leadership and executive programmes. The verifying process also included a visit to the resort for a full audit of the hotel’s training systems and procedures, as well as interviews with key members of staff.
The Old Course Hotel was applauded for its creative business strategy that demonstrated its people are at the heart of the business. Grant Appleton, Commercial Director UK, HRS.com said: “The judge’s verdict was this was a polished entry with a broad range of benefits for staff. The involvement of staff and sense of owning responsibility came through strongly.”
Debbie Taylor, Managing Director at the Old Course Hotel commented: “Our single most important business objective is to look after our people, as that means excellent customer service will follow. We have worked very hard over the past year to ensure that outstanding training processes are in place and this is now reaping great awards for the team, in terms of opportunities, internal promotions and a viable career path. A job at the Old Course Hotel is a career, and it is our pledge to ensure our team receives the best possible training within the UK’s hospitality industry to help them go to the very top. To win this prestigious accolade is a tremendous achievement for the Old Course Hotel, particularly as this is a UK-wide tourism and hospitality award.”
HRS Hotel Excellence Awards:
* HRS.com is Europe’s largest online hotel booking portal.
* The unique HRS Hotel Excellence Awards were created for the first time last year to showcase best practice in the UK hotel industry and to recognise outstanding achievement.
* The Awards are part of the Best Practice Forum’s Business Excellence Awards which are amongst the most prestigious awards in tourism and hospitality.
* There were seven categories in the HRS Hotel Excellence Awards covering everything from staff training and customer service through to CSR and innovation and the awards were open to both independent hoteliers and group hotels.
The Old Course Hotel, Golf Resort & Spa:
* A member of The Leading Hotels of the World, the five red-star resort has 144 spacious rooms including 35 suites, and borders the 17th 'Road Hole' of the world famous Old Course in St Andrews, the Home of Golf.
* Kohler Co. acquired the resort in October 2004 and has since completed a comprehensive investment programme, which includes new suites by star French designer Jacques Garcia and a brand-new, state-of-the-art conference wing. The Kohler Waters Spa opened in March 2006 and is a member of the prestigious Leading Spas. The Duke's, the newly-landscaped heathland masterpiece, reopened in summer 2006, transformed by American golf course architect Tim Liddy, protégé of Pete Dye, and one of the most talked-about influences in the modern game.
* Managing Director, Debbie Taylor, joined the property in September 2007 to spearhead its future development as one of the world’s leading golf and spa resorts. As Chairman of the British Hospitality Association Scotland Committee and a Master Innholder, Debbie places great emphasis on the importance of staff training and development.
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