test Job in Luxury Hospitality: Four Seasons Hotel Casablanca is looking for... Guest relation assistant manager (mandarin speaking)
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Sought position:
Guest relation assistant manager (mandarin speaking)
Ref ID: n°43527
Town: Casablanca
Country : Morocco
Contract type: Long term contract
Work schedules: Without any break
Salary: According to experience
Experience: experienced
Job status: Supervisor
Job category: Accommodation / Reception and Public relations
Accomodation: No Accomodation
Online since 2019/01/19
This job position is still available for the week of 2019-02-18

Four Seasons Hotel Casablanca

Number of rooms and suites: 183

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Four Seasons Hotel Casablanca is looking for...

Guest relation assistant manager (mandarin speaking) (M/F)

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.
Four Seasons Casablanca is looking for a Guest Relation Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, excellent service and passion for Guest Relation. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Seek out opportunities for guest-centric experiences in all the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
  1. Seeks out opportunities for guest-centric experiences in all outlets of the hotel
  2. Measures results (challenges, successes, etc.) and communicates on a weekly basis to the  team
  3. Oversee and implement Hotel Guest Experience initiatives and ideas.
  4. Experience Assistant:
    1. Identify all experience assistant guests
    2. Look for new/innovative ways to provide anticipatory service
    3. Coordinate among all departments for seamless execution of service
    4. Coordinate correspondence with guests pre and post stay
    5. Communicate successes to the Hotel in an effort to keep intensity and focus high
  5. Work with Front Office teams on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
  6. Coaches staff to achieve culture standards & core standards of Guest Experience
  7. Supervises the activities of the team in order to ensure adherence to Four Seasons standards, policies & procedures.

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
Three to five years previous experience in Guest Experience. Luxury Brand experience is a plus.

Requires reading, writing and oral proficiency in Mandarin Languages.
English is required too.
French is a plus.

Four Seasons Resort Casablanca
A 186 keys, beachfront new built property that will open is Q1 2015
Part of a mix used development called Anfa Place designed by renowned architect Norman Foster http://www.anfaplace.com/;
Great leisure facilities including 232 m2 fitness center, a 700 m2 spa as well as a 250 m2 outdoor pool;
Extensive function space with a 604 m2 ballroom and 679 m2 of additional meeting rooms;
Dynamic food & beverage concepts offer including a Specialty restaurant, Lobby lounge and Poolside dining;


IMPORTANT: please do not contact Journal des Palaces for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the establishment.

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Journal des Palaces as been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.

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