Sought position: Head Butler Ref ID: n°109668 Town: Vaitape Bora Bora Country : French Polynesia Contract type: Long term contract Contract start date : 01/01/2022 Experience: experienced Job status: Supervisor Job category: Accommodation / Reception and Public relations Salary: Selon Profil Accomodation: Yes Online since 2021/12/29 This job position is still available for the week of 2022-01-24
JOB DESCRIPTION Conrad Bora Bora Nui is looking for a Head Butler who responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Conrad’s policies.
Maintain the quality and consistency of standard and train the butlers on improvement areas.
Increase the guest interaction to drive the guest experience index.
Assist the Front Office team in achieving the KPI of the department.
Ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
Push all butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
Ensure through the effective supervision that all services offered are always available, and provide alternatives
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Promote hotel facilities, services and product to the targeted guest group, using appropriate upselling skills.
Meet and welcome most of the guests personally and thanked on departure.
Interact with the guests as much as possible, to ascertain preferences, dislikes and overall experiences at the hotel.
Regularly inspect the quality of service provided by all butlers, and ensure that all services are according to standard.
Share with Rooms team for any complaints, guests’ comments and problems.
Take appropriate action to resolve complaints (housekeeping, butlers, front desk, concierge and laundry).
Assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
Supervise butler pantries, updated whiteboard, coffee and tea wares clean and undamaged, station appliance with full preparation.
Check on the minibar team and the stock flow.
Check Butler’s grooming in accordance to hotel standard
Work closely with reception and housekeeping to ensure correct room status at all times
Adhere to hotel cleaning and maintenance program.
To handle any DND room within 24 hours
Uphold the Hotel’s Values culture at all times to all guests and associates
Log security incidents and accidents in accordance with hotel policies and procedures
Ensure all guests are being treated in an efficient and courteous manner that all hotel standards are being applied.
To support the implementation of Hotel’s Core Values
PROFILE The successful candidate should have the below:
Experience of minimum 8 years in managing a full BUTLER Department and high knowledge of Butler Service implementation & training
Excellent reading, writing and oral proficiency in English and French. Additional language is required
Sought position: Head Butler Ref ID: n°109668 Town: Vaitape Bora Bora Country : French Polynesia Contract type: Long term contract Contract start date : 01/01/2022 Salary: Selon Profil Experience: experienced Job status: Supervisor Job category: Accommodation / Reception and Public relations Online since 2021/12/29 This job position is still available for the week of 2022-01-24
Experience the magic of the French Polynesian islands at the Conrad Bora Bora Nui. Escape to one of our 114 suites and villas situated over the water, on the hill or in the garden. Relax on a private balcony or terrace and admire breathtaking views of the lagoon. Refresh in the Italian marble bathroom, and stay entertained with satellite television and WiFi.
After a relaxing day, watch the sunset at our new Upa Upa Lounge Bar before relishing French and Polynesian cuisine for dinner at Iriatai, our signature restaurant. Tamure Grill, the feet-in-the-sand restaurant, offers a casual menu for lunch and dinner. The new Tarava Pool Bar prepares exotic cocktails for you to enjoy at the pool or on the beach. This Conrad resort features a 1,000 sq. m. infinity pool overlooking the lagoon, fitness center, kids club, retails shop and hilltop spa which offers Pacific-inspired beauty and massage treatments with panoramic lagoon and island views.
Host a memorable business meeting, social event or wedding at this idyllic resort. Select from indoor and outdoor venues seating up to 240 guests. Choose from air-conditioned meeting areas for business or a beach venue for outdoor functions. The resort features a business center and WiFi.
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