Sought position: IT Manager Ref ID: n°125036 Town: Crans Montana Country : Switzerland Contract type: Long term contract Contract start date : As soon as possible Experience: experienced Job status: Based on experience Job category: Management / IT Salary: Selon expérience Accomodation: No Online since 2022/04/11 This job position is still available for the week of 2022-05-23
Located in one of the region’s most prominent ski areas, Six Senses Crans-Montana in the canton of Valais is just two hours by car or train from Geneva. It comprises 47 guest rooms and suites, with several Six Senses residential units already completed and available for purchase under a special provision that is one of the last construction projects able to offer residences for sale to foreigners. Two restaurants are planned as well as a sun terrace and bar plus a retail space. Wellness offerings include a 22,000 square foot (2,000 square meter) Six Senses Spa specializing in Alpine treatments, a gym and fitness studio, swimming pool and suspended relaxation area. The spa will also include a dedicated area for children and teen treatments. Six Senses Crans-Montana will be fully operational in 2022.
Six Senses Crans Montana is looking for...
IT Manager (M/F)
Vision and Values
As IT Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
I will fully embrace, implement and safeguard the Wellness overall philosophy, concepts and programs that are the pillars of wellness such as Eat With Six Senses.
I will safeguard the programs such as Sleep With Six Senses and Grow With Six Senses program and make sure that this program and all other brand initiatives are fully embraced within the Rooms department. All aspects of these wellness initiatives will be adopted and implemented throughout the operation.
Sustainability is at the core of everything we do at Six Senses. As IT Manager, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.
In this role, I will assume full responsibility for the efficient operation of the IT department to provide exceptional products and services within brand operating standards.
I will ensure that all set policies, procedures, best practices are in place and rigorously enforced.
I will diagnose hardware and software problems and replace defective components and perform data backups and disaster recovery operations; maintain, administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
I will plan, coordinate, and implement network security measures to protect data, software, and hardware; operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. I will ensure to perform routine network startup and shutdown procedures and maintain control records.
I will design, configure, and test computer hardware, networking software and operating system software. Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes. Confer with network users about how to solve existing system problems. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
I will focus on the rejuvenation of the room experience ensuring IT services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
I will work in partnership with every department to ensure guest’s needs are determined /met and oversee the overall smooth operation.
I will continually focus on the rejuvenation of the room experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.
An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the EAM/Director of Rooms and/or General Manager.
Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted and/or as instructed by EAM/Director of Rooms and/or General Manager.
Six Senses guidelines and standards of service and operation will be adopted and followed by all hosts so that our performance benchmarks are maintained and exceeded. Product and service quality is continually reviewed through my physical presence in rooms and public areas on a regular basis and our rigorous adherence to standards and guest comments. Service and product maintenance issues are promptly rectified. I will ensure that the best practices of Six Senses are fully implemented, maintained and exceeded throughout the department to exceed guest satisfaction.
All activities within the department will be carried out ethically, honestly and within the parameters of local law.
In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. My department’s operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
As IT Manager, I am responsible for the management and development of hosts through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
To execute the position of IT Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree with a MCSE certification and more than three years’ experience in a similar hotel operational role.
I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of operational excellence, customer and host satisfaction and profit.
In terms of IT management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control.
From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
Technical skills include very strong design skills, concept skills, expert knowledge of the Microsoft XP Suite, strong working knowledge of SMS 2003, Microsoft Sharepoint Services and Veritas Backup Exec Anti-virus & Spyware tools and Intrusion Prevention and Detection solutions.
I have an excellent command of written and spoken English with some knowledge of the local language and customs.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
Sought position: IT Manager Ref ID: n°125036 Town: Crans Montana Country : Switzerland Contract type: Long term contract Contract start date : As soon as possible Salary: Selon expérience Experience: experienced Job status: Based on experience Job category: Management / IT Online since 2022/04/11 This job position is still available for the week of 2022-05-23
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