Sought position: Receptionist (internship) Ref ID: n°83527 Town: Dubai Country : United Arab Emirates Contract type: Training or Management Training Duration: to 6 at 12 months Contract start date : 2021/04/01 Work schedules: With a break Salary: according to experience Experience: indifferent Job status: Other (internship, VIE...) Job category: F&B / Restaurant Accomodation: Sharing accommodation (depending on locations of the internship) Online since 2021/03/07 This job position is still available for the week of 2021-04-19
LPM Restaurant & Bar is a global brand with operations in vibrant and dynamic cities around the world: London, Dubai, Miami, Abu Dhabi, Hong-Kong and now Riyadh.
LPM is a French restaurant and bar inspired by the Mediterranean cuisines. Made of fresh ingredients, prepared a la minute, our dishes are meant to be shared and arrive in the middle of the table, whenever they are ready. Our purpose is to bring people together to share a great time, where our guests will find great food, warm and friendly service in a vibrant atmosphere. All our guests must feel welcome as part of the LPM family.
The family spirit is driving us in everything we do, and this is what we aim to offer to all our colleagues, existing, new or future ones. Our main value is ‘’to treat all your colleagues and guests, as you will treat your family and friends’’.
We value attitude over skills, and prioritize internal growth: we welcome talent and groom them. We focus on consistency in a warm and friendly environment, and we believe we can strive if we all work closely together. Our standards are simple, yet they require focus to ensure a great guest experience.
LPM Restaurant and Bar - Dubai is looking for...
Receptionist (internship) (M/F)
JOB DESCRIPTION
INTERNSHIP
Locations available: Dubai/ Abu Dhabi/ Miami/ Hong-Kong
JOB PURPOSE:
As the face of LPM, welcome all guests in a warm and friendly manner; deal with any inquiries before seating them with menus. To efficiently take, amend or cancel any bookings based on our guidelines.
LPM DUTIES VALUES:
To treat all your colleagues and guests as you will treat your family and friends
Greet all your colleagues when you arrive before starting your duties
Always be punctual, wearing the correct uniform respecting the grooming standards
Be smiley, friendly and respectful with all our guests and your colleagues
Always ensure to provide the full LPM experience to all our guests
Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests
Seize every opportunity to develop your own skills/knowledge and share it with others
Create a positive and open-minded environment for all
Support and help your colleagues, always work as a team
Stay honest, authentic and always seek to go to the extra mile
Embrace and respect all cultural differences
JOB DUTIES:
COMMUNICATION
To attend bi-daily team briefing actively
To efficiently communicate and report to relevant supervisors and co-workers in a transparent way
GUEST RELATIONS
To recognize guests preferences and anticipate them
To handle all guests complaints in a friendly and effective way, if escalated, to report to upper management
OPERATIONS
To always act and perform accordingly to LPM standards
To greet all customers in warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table
To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance which meets customer needs
Efficiently use reservation system (take, confirm, amend, cancel reservations)
To be able to run the book during busy operation hours
To maximize opportunities to increase revenue (walk-ins, service pushing, (over)booking, maximizing identified time slot, support on organizing the large groups)
To work equally at the reception of the restaurant in direct contact with guests and at the reservation department
To assist with stationery stock inventory and void room management
To conduct competitors benchmark analysis (pricing, product offer)
To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM
To always ensure an excellent guest experience
To successfully follow daily duties and role responsibilities
To respond quickly and positively to changes within your job role, showing flexibility
PROFILE
JOB ROLE SPECIFICATIONS Qualifications:
Hospitality education background
Skills: Essential
Interpersonal skills
English – excellent oral and written
Attention to details, speed and accuracy
Working attitude
Listening skills
Guest service skills
Physiognomy skills
Desirable
Arabic and, or French speaking skills
Additional foreign language skills
Basic computer skills (Word, Excel, Outlook)
Competencies:
Communication
Team player
Organizational and time management
Stress management
Familiarity with reservation system
Familiarity with SOPs procedures
Ability to work in fast-paced environment and standing for long hours
Sought position: Receptionist (internship) Ref ID: n°83527 Town: Dubai Country : United Arab Emirates Contract type: Training or Management Training Duration: to 6 at 12 months Contract start date : 2021/04/01 Work schedules: With a break Salary: according to experience Experience: indifferent Job status: Other (internship, VIE...) Job category: F&B / Restaurant Accomodation: Sharing accommodation (depending on locations of the internship) Online since 2021/03/07 This job position is still available for the week of 2021-04-19
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