INTERNSHIP

Locations available: Dubai/ Abu Dhabi/ Miami/ Hong-Kong

JOB PURPOSE: 

As the face of LPM, welcome all guests in a warm and friendly manner; deal with any inquiries before seating them with menus.  To efficiently take, amend or cancel any bookings based on our guidelines.

LPM DUTIES VALUES:

• To treat all your colleagues and guests as you will treat your family and friends
• Greet all your colleagues when you arrive before starting your duties
• Always be punctual, wearing the correct uniform respecting the grooming standards
• Be smiley, friendly and respectful with all our guests and your colleagues
• Always ensure to provide the full LPM experience to all our guests
• Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests
• Seize every opportunity to develop your own skills/knowledge and share it with others
• Create a positive and open-minded environment for all
• Support and help your colleagues, always work as a team
• Stay honest, authentic and always seek to go to the extra mile
• Embrace and respect all cultural differences

JOB DUTIES: 

COMMUNICATION
 

• To attend bi-daily team briefing actively
• To efficiently communicate and report to relevant supervisors and co-workers in a transparent way

 
GUEST RELATIONS

• To recognize guests preferences and anticipate them
•  To handle all guests complaints in a friendly and effective way, if escalated, to report to upper management

OPERATIONS

• To always act and perform accordingly to LPM standards
• To greet all customers in warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table
• To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance which meets customer needs
• Efficiently use reservation system (take, confirm, amend, cancel reservations)
• To be able to run the book during busy operation hours
• To maximize opportunities to increase revenue (walk-ins, service pushing, (over)booking, maximizing identified time slot, support on organizing the large groups)
• To work equally at the reception of the restaurant in direct contact with guests and at the reservation department
• To assist with stationery stock inventory and void room management
• To conduct competitors benchmark analysis (pricing, product offer)
• To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM
• To always ensure an excellent guest experience
• To successfully follow daily duties and role responsibilities
• To respond quickly and positively to changes within your job role, showing flexibility