Ensures the prospecting, loyalty enhancement, promotion and sales of rooms, conferences and banquets for GCC segment and applies the hotels' commercial policy.
Promote Intercontinental Geneva to third party revenue-producing entities, such as, but not limited to, HNWI, royal families, tour operators, travel agents, conference/event organisers and corporate or individual guests from within the region.
Develops the loyalty, market and conquest plans for the defined targets and according to the markets and intermediaries.
Implements sales action plans (account plans, account goals, strategy by segment, calendar-action plan).
Maintains and develops his existing markets, anticipates emerging markets and studies the competitive market.
Based as close as possible to the GCC clientele, works closely with the DOS and the Sales Manager in charge of this segment in Geneva, and regularly visits hotels in Geneva.
Ensures the processing of important guest requests in a personalized way and formulates proposals adapted to the requests.
Establishes estimates according to clients' requests and conducts commercial negotiations.
Is responsible for negotiation, site inspections and contract signing.
Maintains high quality contact with key clients.
Listens constantly to the clients, pays attention to their reactions and comments and to the eventual reasons for dissatisfaction. Informs his hierarchy in order to make the necessary changes to restore client satisfaction.
Enters information into Delphi and Opera (with activity management, notes), coordination of inspection visits, fam trip, etc.).
Rigorously records all information about a potential hotel guest, whether for banquets, conferences or rooms, and transmits this information to the appropriate people.