Six Senses Crans Montana is looking for...

My duties and responsibilities will include:

• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports
• Check and handle for special requests and hard blocking rooms as needed.
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
• Monitor and update internet reservation system in coordinate with respected hosts.
• Assist in the management of the guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
• Ensure that the statistic information is all entered and updated
• Assist the Reservations Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• Resolve feedback from clients regarding reservations and take immediate remedy action.
• Ensure the privacy of guests, partners and residential owners
• Upsell all resort facilities and activities.
• Knowledge and strict adherence to LQA standards.

Skills and Experience:

To execute the position of Reservations Agent, I have the required qualifications:

• Experience in a similar or greater role in luxury hotels
• Hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.
• Technical skills: MS Office – Word, Excel, PowerPoint and Outlook.
• I am also familiar with various hotel systems including PMS, GDS and CRS platforms.
• I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings
• Fluent in English and French
• European or Swiss passport