Carlson reports stable performance in 2013 and global growth within each business (États-Unis)
Carlson, a global hospitality and travel company, today reported a stable sales performance of $37.1 billion in 2013 and global growth across its businesses, including strong hotel development momentum in the U.S. |
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Carlson reports stable performance in 2013 and global growth within each business (États-Unis)
Carlson, a global hospitality and travel company, today reported a stable sales performance of $37.1 billion in 2013 and global growth across its businesses, including strong hotel development momentum in the U.S. |
Catégorie : Amérique du Nord et Antilles - États-Unis - Économie du secteur -
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“Last year we celebrated Carlson’s 75th anniversary, and we have many highlights to recognize,” said Trudy Rautio, president and chief executive officer, Carlson. “We have seen development and sales growth in key regions around the globe, critical acclaim for our business units and employees and significant contributions to our communities. As we near the end of our foundational Ambition 2015 strategy, we begin to look ahead toward our new transformational strategy, Vision 20/20.”
Carlson Wagonlit Travel (CWT) continues to be the world’s largest travel management company, reporting strong performance for its business travel activities in 2013. Key growth of $1.9 billion was recorded in new business sales, and the company’s specialist business divisions including CWT Energy, Resources & Marine; consulting arm CWT Solutions Group also reported significant growth. Overall sales volume decreased by 2.7 percent to $26.9 billion compared to $27.7 billion1 in 2012, reflecting the continuing variable global economic climate and sequestration efforts in the U.S. that have led to a reduced demand for Military and Government travel.
CWT grew most in the Asia Pacific region, where transactions increased by 4.5 percent year over year2, enhanced by operations in China and Japan. CWT’s client satisfaction scores were particularly strong, with a 98 percent retention rate combined with 91 percent satisfaction rate from travel managers, as well as an 88 percent satisfaction rating from travelers themselves.
Last year also saw CWT To Go, CWT’s award-winning app, reach 158,000 downloads.
Carlson Rezidor Hotel Group reported systemwide sales of $7.5 billion, a four percent increase over 2012. The company announced a strong increase in new hotel signings, versus the previous year, making 2013 the most successful year for development globally since 2008.
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