Sought position: Service Intern - France Ref ID: n°58451 Town: Paris Country : France Contract type: Fixed term contract (Replacement) Contract start date : As soon as possible Work schedules: Without any break Salary: internship Experience: entry level Training course prepared: Job status: Other (internship, VIE...) Job category: Administration / Other Online since 2019/08/01 This job position is still available for the week of 2019-08-19
We set out in 2010 to give people a special way to experience our favourite destinations. onefinestay is a hospitality brand like no other – offering an unprecedented level of service for stays in the finest homes.
We seek out the best homes, looking for space, character and comfort, so you can experience them. We know what counts when you’re travelling – a friendly face to meet you, beds made with pristine sheets, the towels and toiletries taken care of to our exacting standards. And we know that you want space and freedom to create your own experiences. So we’re available 24/7 if you need us, but we step back when you don’t.
In April 2016, we became part of the AccorHotels family, joining luxury brands such as Fairmont, Raffles and Sofitel. Supported by the world’s leading hotel operator, we’re bringing our renowned hospitality to the greatest destinations around the globe, from Paris and New York to Bali and St. Barts.
Stay in distinctive private homes and villas – with an unprecedented level of service.
THE FINEST HOMES
We handpick the finest homes in the best destinations
Each home must meet our exacting hospitality standards
We’re the only company that visits and vets every home in person
We look for space, character and comfort – only 1 in 10 make the cut
TAILOR YOUR STAY
Our Travel Advisors help find a home that’s right for your stay
Tailor your stay with extra services and experiences when you book
Each home is prepared to our exacting hospitality standards
Our Guest Services team is available 24/7 for anything you need
TRIED AND TRUSTED
We’ve welcomed guests from over 130 countries and we’re proud to be rated excellent by users of TripAdvisor and Flipkey.
onefinestay is looking for...
Service Intern - France (M/F)
At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
The Service team is on the front line supporting our homeowners and guests, to make sure each and every one of them has a brilliant experience. We are expert at cultivating relationships with the homeowners and guests at each stage of their experience. Driving retention and increasing customer satisfaction is a crucial objective for us, so you’ll be at the very core of our Business.
Duties and responsibilities
● Resolving challenging issues, reconciling the homeowner and guest points of view
● Owning the guest relationship from booking confirmation to check-out and post-stay feedback
● Troubleshooting maintenance issues over telephone and email
● Helping to personalise our guests’ stays in Paris
● Responding to homeowner enquiries with regard to maintenance, finance, calendars, etc.
● Flexing into other teams to support on discrete tasks dependent on business need
● Supporting manager and team on discrete projects as required
Qualifications and experience
● You understand that empathy is indispensable for fantastic service
● You’re autonomous, but dynamic in a team
● You’re adaptable and adept at managing a fluctuating workload
● Fluent written and spoken French and English is essential
● University-level educational background
● Happy to work a rolling seven-day rota of shifts - including some weekends, and holidays
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
Journal des Palaces' Careers Section post jobs in ultra-luxury and luxury hotels and gourmet restaurants worldwide and provide a complete toolbox to follow the applications: job alerts, application notebook, job notebook, files, newsletter... to guide you, whether you are actively seeking a new job or just on standby.