test Job in Luxury Hospitality: onefinestay is looking for... Service Intern - France
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Sought position:
Service Intern - France
Ref ID: n°58451
Town: Paris
Country : France
Contract type: Fixed term contract (Replacement)
Contract start date : As soon as possible
Work schedules: Without any break
Salary: internship
Experience: entry level
Training course prepared:
Job status: Other (internship, VIE...)
Job category: Administration / Other
Online since 2019/08/01
This job position is still available for the week of 2019-08-19

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We set out in 2010 to give people a special way to experience our favourite destinations. onefinestay is a hospitality brand like no other – offering an unprecedented level of service for stays in the finest homes.

We seek out the best homes, looking for space, character and comfort, so you can experience them. We know what counts when you’re travelling – a friendly face to meet you, beds made with pristine sheets, the towels and toiletries taken care of to our exacting standards. And we know that you want space and freedom to create your own experiences. So we’re available 24/7 if you need us, but we step back when you don’t.

In April 2016, we became part of the AccorHotels family, joining luxury brands such as Fairmont, Raffles and Sofitel. Supported by the world’s leading hotel operator, we’re bringing our renowned hospitality to the greatest destinations around the globe, from Paris and New York to Bali and St. Barts.

Stay in distinctive private homes and villas – with an unprecedented level of service.

We handpick the finest homes in the best destinations
Each home must meet our exacting hospitality standards
We’re the only company that visits and vets every home in person
We look for space, character and comfort – only 1 in 10 make the cut

Our Travel Advisors help find a home that’s right for your stay
Tailor your stay with extra services and experiences when you book
Each home is prepared to our exacting hospitality standards
Our Guest Services team is available 24/7 for anything you need

We’ve welcomed guests from over 130 countries and we’re proud to be rated excellent by users of TripAdvisor and Flipkey.


onefinestay is looking for...

Service Intern - France (M/F)

At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.

Role purpose

The Service team is on the front line supporting our homeowners and guests, to make sure each and every one of them has a brilliant experience. We are expert at cultivating relationships with the homeowners and guests at each stage of their experience. Driving retention and increasing customer satisfaction is a crucial objective for us, so you’ll be at the very core of our Business.

Duties and responsibilities

● Resolving challenging issues, reconciling the homeowner and guest points of view
● Owning the guest relationship from booking confirmation to check-out and post-stay feedback
● Troubleshooting maintenance issues over telephone and email
● Helping to personalise our guests’ stays in Paris
● Responding to homeowner enquiries with regard to maintenance, finance, calendars, etc.
● Flexing into other teams to support on discrete tasks dependent on business need
● Supporting manager and team on discrete projects as required

Qualifications and experience

● You understand that empathy is indispensable for fantastic service
● You’re autonomous, but dynamic in a team
● You’re adaptable and adept at managing a fluctuating workload
● Fluent written and spoken French and English is essential
● University-level educational background
● Happy to work a rolling seven-day rota of shifts - including some weekends, and holidays


We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences.

‘Handmade hospitality’, people ask us, ‘what’s that all about then?’ With a twinkle in our eye, we reply that homes and hospitality go hand in hand – that’s why we designed a service for stays in the finest homes. It’s a business model that’s disrupting the $50bn upscale hospitality market. We started out in London, our home town, before expanding to New York, and then to Paris, Los Angeles, and Rome. Today we’re over 500 pairs of hands working together to make onefinestay the best it can be.

We’re doing something no one has ever done before and there are myriad things we need help with. Whether it’s to take care of our guests and our members (and their homes), sell onefinestay to homeowners and would-be guests, or refine our background operations, we’re setting ourselves the highest standards, scrutinising our processes and generally bending technology to our will.

IMPORTANT: please do not contact Journal des Palaces for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the establishment.

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