Sought position: Service intern - london Ref ID: n°67167 Town: Paris Country : France Contract type: Fixed term contract (Higher activity) Duration: to 1 at 2 months Contract start date : As soon as possible Salary: 18000 Experience: indifferent Training course prepared: Job status: Employee Job category: Accommodation / Reception and Public relations Online since 2019/11/12 This job position is still available for the week of 2019-12-09
We set out in 2010 to give people a special way to experience our favourite destinations. onefinestay is a hospitality brand like no other – offering an unprecedented level of service for stays in the finest homes.
We seek out the best homes, looking for space, character and comfort, so you can experience them. We know what counts when you’re travelling – a friendly face to meet you, beds made with pristine sheets, the towels and toiletries taken care of to our exacting standards. And we know that you want space and freedom to create your own experiences. So we’re available 24/7 if you need us, but we step back when you don’t.
In April 2016, we became part of the AccorHotels family, joining luxury brands such as Fairmont, Raffles and Sofitel. Supported by the world’s leading hotel operator, we’re bringing our renowned hospitality to the greatest destinations around the globe, from Paris and New York to Bali and St. Barts.
Stay in distinctive private homes and villas – with an unprecedented level of service.
THE FINEST HOMES
We handpick the finest homes in the best destinations
Each home must meet our exacting hospitality standards
We’re the only company that visits and vets every home in person
We look for space, character and comfort – only 1 in 10 make the cut
TAILOR YOUR STAY
Our Travel Advisors help find a home that’s right for your stay
Tailor your stay with extra services and experiences when you book
Each home is prepared to our exacting hospitality standards
Our Guest Services team is available 24/7 for anything you need
TRIED AND TRUSTED
We’ve welcomed guests from over 130 countries and we’re proud to be rated excellent by users of TripAdvisor and Flipkey.
onefinestay is looking for...
Service intern - london (M/F)
At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
In preparation for a busy Christmas, we’re expanding our Service Team to support our guests over the festive period. It’s an on-call team like no other and we need caring, confident people to join for a short stint on the front line as a paid Christmas Intern. Our Service Team are our guest’s fixers – quick thinking, responsive and service focused. One minute they’ll be helping our guests with their arrival plans, the next, handling queries and organising additional services to make sure every guest has a brilliant experience. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.
Duties and responsibilities
This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) don’t pass the buck. That’s why we need a special sort – you’re dedicated to the cause, full of enthusiasm and a through-and-through people person.
Answering the phone and dealing with guest requests
Assist clients with troubleshooting problems as they arise
Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay
Collecting and communicating feedback to guests
Assist Service Team members as needed
Assist clients and accounting with the facilitation of payments and invoices
Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
Working with worthy suppliers to help facilitate requests
Qualifications and experience
Dynamic and responsive
Available over the Christmas period for 1 month internship, including a minimum of 2 public holidays (Christmas Day, Boxing Day, New Year’s Day)
A keen commercial sense
Great at building relationships
Interested in developing your experience in a fast-growing company
Good organisation skills and able to manage your own workload autonomously
Ambitious and results driven by a love of delivering top quality customer service
No qualms about working shifts including some early starts, late finishes and weekends
Sound judgement and decision-making skills, even under pressure
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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