Le Grand Bellevue Gstaad is looking for...

Reservation & Sales Coordinator (M/F)

DESCRIPTION OF THE JOB

GROUPS & LEISURE COORDINATOR - 50%

Groups : You will coordinate Groups from the enquiry stage to final invoice, collaborating with each department of the hotel to communicate all Groups related special requests and information such as VIPs, Group leaders, rooming list ensuring smooth and organized operations.

Reporting Sales & Marketing strategy : In order to create the most adequate Sales & Marketing seasonal strategy plan for the hotel, you will support in pulling out key data and figures from our PMS Opera at the end of each season and will co participate in elaborating the S&M strategy.

Sales Support : You will collaborate with the Sales & Marketing team on various projects in order to generate leads, manage inquiries, and convert potential guests into confirmed bookings, helping to drive revenue and occupancy.

Covering Sales activities : While the Head of Sales is away on business trips or on annual leave, you will be handling all Sales related activities.

Client Relations : As a Groups & Leisure Coordinator you will build strong, lasting relationships with our discerning clientele, understanding their needs and preferences to create tailored experiences that surpass their expectations.

Product Knowledge : You will immerse yourself in the Le Grand Bellevue experience, becoming an expert on the property's amenities, services, and unique offerings, enabling you to present them persuasively to potential guests.

RESERVATION AGENT - 50%

Professional telephone and written acceptance

Processing of reservation requests

Active room and voucher sales

Creation of offers

Maintaining the guest database

Guest service in three languages ​​(d/f/e) as well as the associated correspondence

PROFILE REQUIRED

A passion for delivering exceptional guest experiences, in a fast paced environment,
At least two years of professional experience in the upscale hotel industry, ideally in the reservation area,
Excellent communication and interpersonal skills, with a positive and dynamic mindset,
Strong organisational abilities and attention to detail, team player, and good time management skills,
A previous experience in luxury hospitality and/or in Sales
Good computer and MS Office skills
Ideally Opera knowledge (Opera Cloud)
A degree in the field of business administration, tourism or hotel industry,
Have a fluent command of English (French and/or German are highly appreciated).
Guest-oriented, professional work and sales talent

Why joining Le Grand Bellevue :

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognised.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Possible accommodation in our staff houses in the surroundings on the hotel.
• Select the half/full pension from our staff restaurant.
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station
• Get access to Brands for Employees and their plateform of deals
• Discover the world famous mountain destination with a wide range of activities
• Employment conditions in accordance with L-GAV

Art of Hospitality |

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Le Grand Bellevue

57 chambres
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