Sought position: Reservation agent Ref ID: n°227907 Town: Geneva Country : Switzerland Contract type: Long term contract Contract start date : 2024-06-03 Experience: experienced Job status: Employee Job category: Reservation / Yield / Revenue Management Salary: selon CCNT Work schedules: Without any break Consecutive weekly days off: 2 Accomodation: No Online since 2024/05/06 This job position is still available for the week of 2024-05-20
The Ritz-Carlton Hôtel de la Paix Geneva is looking for...
Reservation agent (M/F)
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilos without assistance. Perform other reasonable job duties as requested by Supervisors.
Analytical Skills
Computer Skills
Learning
Interpersonal Skills
Customer Service Orientation
Interpersonal Skills
Team Work
Diversity Relations
Communications
Telephone Etiquette Skills
English & French Language Proficiency
Listening
Communication
Applied Reading
Personal Attributes
Integrity
Dependability
Positive Demeanor
Sales
Typing
Sought position: Reservation agent Ref ID: n°227907 Town: Geneva Country : Switzerland Contract type: Long term contract Contract start date : 2024-06-03 Work schedules: Without any break Salary: selon CCNT Experience: experienced Job status: Employee Job category: Reservation / Yield / Revenue Management Online since 2024/05/06 This job position is still available for the week of 2024-05-20
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Le Journal des Palaces is back in the top Les Echos - Statista recruitment portals: we're still the best site specialising in the hotel industry, with the unwavering support of our candidates, who once again give us 5 stars
