Sought position: Guest Services Assistant Ref ID: No265531 Town: Te Awanga, Hastings Country : New Zealand Contract type: Fixed term contract Duration: to 6 at 8 months Contract start date : 2025-10-01 Experience: entry level Job status: Employee Job category: Accommodation / Rooms Salary: local competitive rates Work schedules: With a break Consecutive weekly days off: 2 Online since 2025/05/01 This job position is still available for the week of 2025-05-05
Discover your Calling with us this Summer and take your career to new levels at Rosewood New Zealand.
About us: Discover a career like no other across Rosewood’s three iconic New Zealand properties: Rosewood Cape Kidnappers in Hawke’s Bay, Rosewood Kauri Cliffs in Northland, and Rosewood Matakauri in Queenstown.
Each lodge is uniquely set in one of the country’s most spectacular landscapes, offering exceptional guest experiences through world-class hospitality, conservation, and authentic local connection. From sweeping coastal cliffs and private beaches to alpine lakefront views, Rosewood New Zealand blends natural beauty with refined luxury.
At Rosewood New Zealand, we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. You may be looking for a working holiday adventure in New Zealand for a minimum of 6 months or maybe developing your hospitality career with us.
Our Guest Services Assistants will start from September 2025 - November 2025 and continue through the summer season until April 2026. What you will do:
Our Guest Service team’s main objective is to ensure guest satisfaction at all times. This is the perfect position for someone who likes to roll up their sleeves and get involved! This role involves a variety of task around the hotel, including –
Assisting guest with luggage
Driving and cleaning cars; and
Generally helping out wherever needed.
What you will bring:
As well as your passion for service delivery and for luxury hospitality, you will have -
Previous experience in a customer service position
The ability to multi-task, prioritize and organize
A high level of attention to detail and exceptional organisational skills
Excellent communication skills
A full driver's licence
a good level of physical fitness.
Due to our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
Language Required: English
ADVANTAGES
We have accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience (subject to availability). Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities.
We offer competitive wages, delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide you with 2 days in a row off each week.
Sought position: Guest Services Assistant Ref ID: No265531 Town: Te Awanga, Hastings Country : New Zealand Contract type: Fixed term contract Duration: to 6 at 8 months Contract start date : 2025-10-01 Work schedules: With a break Salary: local competitive rates Experience: entry level Job status: Employee Job category: Accommodation / Rooms Online since 2025/05/01 This job position is still available for the week of 2025-05-05
SOUGHT SKILLS
Passion for service delivery and for luxury hospitality
Previous experience in a customer service position
The ability to multi-task, prioritize and organize
A high level of attention to detail and exceptional organisational skills
Excellent communication skills
A full driver's licence
a good level of physical fitness.
Rosewood Hotels & Resorts is a global collection of ultra-luxury properties known for offering exceptional service and immersive, local experiences. Each Rosewood hotel reflects the culture, history, and unique charm of its location while delivering personalized service, sophisticated design, and unparalleled amenities. With an emphasis on elegance, wellness, and refined hospitality, Rosewood aims to create memorable stays for guests in destinations ranging from vibrant cities to serene resorts.
Rosewood was first established in New Zealand in December 2023 when Robertson Lodges decided to pass over the operational reigns of all 3 properties to Rosewood. The Robertsons still own the lodges, they just now operate under Rosewood Hotels & resorts.
Rosewood Hotel Group has three properties in New Zealand: Rosewood Cape Kidnappers, Rosewood Kauri Cliffs, and Rosewood Matakauri.
As part of the passionate Rosewood team, you’ll contribute to creating unforgettable guest experiences in one of the country’s most stunning destinations that blends refined hospitality, sustainability, and a deep connection to the land.
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Le Journal des Palaces is back in the top Les Echos - Statista recruitment portals: we're still the best site specialising in the hotel industry, with the unwavering support of our candidates, who once again give us 5 stars
