Sought position: Hotel manager Ref ID: n°56367 Town: Courchevel Country : France Contract type: Fixed term contract (Seasonal) Duration: to 5 at 6 months Salary: according to experience Experience: experienced Training course prepared:
Job status: Manager Job category: Management / Headquarters Accomodation: Shared accommodation provided Online since 2019/07/05 This job position is still available for the week of 2019-07-22
Six Senses Residences Courchevel is looking for...
Hotel manager (M/F)
Duties and Responsibilities Six Senses Vision & Values
Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.
Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.
Ensure that all reservation requests are replied efficiently by the reservations department, work closely with the reservations manager.
Supervise and oversee the Receptionist & Housekeeping teams and liaise with the Concierge desk.
Evaluate the Housekeeping performance and Concierge desk and report their progress to superior.
Ensure all reservations are entered and updated in the PMS.
Ensure all Guest invoices and charges are entered into the PMS/POS systems.
Keep control on all reservations allotment and communicate with Housekeeping on any reservations, updates or changes.
Ensure the smooth daily Hotel Operation – Reception, Housekeeping, Front desk/Concierge.
Work with the concierge team to ensure a smooth operation.
Manage and oversee the reception team, coordinate the check in and check out procedures for all guests.
In conjunction with the Head Housekeeper, ensure the efficient stock taking and ordering of supplies.
Ensure that all correspondences, e-mails and fax for reservations are answered within 24 hours.
Prepare monthly operations report to General Manager by latest 1st of the next month
Liaise with Reservations on the allocation of rooms.
Ensure that the statistical information is all entered and updated in the computer, such as travel agent, commercial etc, occupancy reports.
Control room inventory in co-ordination with Reservations dept.
Help in the review of work methods and procedures in reservations.
Assist the General Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
Solve complaints from clients regarding reservations/service and take immediate remedy action.
To follow all systems and procedures as laid down in the standard operating manual
Responsible of the compilation and updating of the SOP’s of the reservation department.
Work and implement Six Senses best practice throughout the department with action plan.
Monitor and ensure the update of internet reservation system in coordinate with respected colleagues.
Conduct any departmental training as per the resort’s training plan.
Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
Ensure local tourist bed tax is logged correctly, declared with local authority.
Ensures high standards of personal appearance, well groomed, hygiene clean and pressed uniforms as described in host handbook are maintained.
Complete any other duty assigned by management.
Arrive on time in full uniform in accordance with the company grooming guideline.
Position Requirements Qualifications:
Bachelor’s degree Hospitality/Hotel Management
Three or more years of experience in a hotel operation or similar environment, yachts.
Intermediate to Advanced MS Office, Excel & PowerPoint.
Familiar with various Hotel booking platforms, CRM, POS systems.
Knowledge of hotel/resort’s policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
Very good command over written and spoken English.
Ability to train and supervise staff and communicate well with management and guests.
A sharp mind/ attention to detail to ensure that the vast areas assigned to him/her is well taken care of at all times.
Six Senses Residences Courchevel takes traditional mountain living to new heights having been meticulously designed and appointed with interiors inspired by its surroundings. It is set at the heart of Courchevel 1850 in the renowned three-valley ski area – the largest linked ski area in the world. Contemporary and traditional influences give a feeling of home comfort. From fine porcelain tiles, robust timber features and furnishings sourced from top designers. The property offers an extensive range of services which includes a 24/7 concierge to assist with any aspect of your stay, shuttle services, private catering and bespoke transport solutions.
Our career section has been selected among the best job boards in Les Échos - Statista 2019 list: we are among the 8 best specialised websites according to recruiting managers and we are the only one dedicated to hospitality out of 50 websites.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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