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Homewood Suites by Hilton® Awarded “Highest Guest Satisfaction Among Extended Stay Hotel Chains” by J.D. Power and Associates for Sixth Time in the Eight Year Old Segment

Homewood Suites by Hilton® Awarded “Highest Guest Satisfaction Among Extended Stay Hotel Chains” by J.D. Power and Associates for Sixth Time in the Eight Year Old Segment

Catégorie : Amérique du Nord et Antilles - Expériences exclusives - Récompenses, remises de prix, concours
Article rédigé par la rédaction le 30-07-2008


Homewood Suites by Hilton®, the international brand of all-suite, residential-style hotels, today announced it has been recognized as “Highest in Guest Satisfaction Among Extended Stay Hotel Chains” in the J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Index StudySM. Marking the eighth year that J.D. Power and Associates has recognized extended-stay hotels as a market segment in its annual study, this is the sixth time that Homewood Suites by Hilton has been awarded the honor, outranking other extended stay brands included in the study.

“We are honored to once again be awarded J.D. Power and Associates’ top award for a sixth time,” said Rebecca Wyatt, senior vice president – brand management, Homewood Suites by Hilton. “Our hotel team members are pivotal in providing a consistently exceptional guest experience to our travelers and for bringing to life the core attributes of the Homewood Suites brand – we couldn’t have done this without them and the ongoing support of our owners.”

This recognition spotlights the brand’s unwavering focus on top quality and guest satisfaction underscored by its highest ratings in six of seven key measures of the hotel experience; specifically, reservations, check-in/check-out, guest room, hotel services, hotel facilities, and cost and fees. The 2008 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2007 and June 2008 from more than 53,000 guests who stayed in a hotel between May 2007 and June 2008.

Homewood Suites by Hilton continues to lead the hotel industry as an innovative brand. In the previous year, it launched a Web-based Suite Selection tool which allows guests to view a specific hotel floorplan, the suites available, choose the exact location of a requested suite, and check-in online before arriving. In 2007, Homewood Suites launched a Mobile Learning training program utilizing video iPods®, allowing team member skill enhancement to more than 6,000 property-level employees. And most recently, the brand introduced a children’s book series based on its mascot, Lewis the Duck. The series takes a unique approach in explaining business travel to children; helping to answer commonly-asked questions in an easy-to-understand manner.

This J.D. Power and Associates award win is one of many for Homewood Suites in the previous year, including placing number one in the Upscale Extended Stay Hotel category in Business Travel News’ 2008 hotels rankings by corporate travel buyers; number one in the Market Metrix Hospitality Index for every quarter of 2007; “Best Bang for the Buck” in the 2007 Zagat Survey; and the “Extra Mile” Award for the brand’s Suite Selection reservation tool by Budget Travel magazine.

Launched in 1989, the Homewood Suites by Hilton brand today has more than 235 hotels open with approximately 140 in the development pipeline. The brand offers complimentary high-speed Internet access, daily Suite Start® hot breakfast, and a Welcome Home® reception featuring a light meal and beverages, Monday through Thursday. Beyond its spacious suites and home-like amenities, Homewood Suites guests can find at each hotel an on-site Suite Shop® convenience store, exercise facility and guest laundry at most locations. Additional guest services include a complimentary grocery shopping service* and a complete business center at most locations.

To make reservations at a Homewood Suites by Hilton hotel, travelers can visit the Homewood Suites Web site at homewoodsuites.com or call 1-800-CALL-HOME®. Homewood Suites by Hilton participates in Hilton HHonors®, the only hotel rewards program that offers Points & Miles® and No Blackout Dates. HHonors members can earn both hotel points and airline miles for the same stay with any of more than 50 airline partners and at more than 3,000 Hilton Family hotels worldwide. And with No Blackout Dates, as long as a standard room is available, members can confirm that room using their HHonors points.

Hilton Hotels Corporation is the leading global hospitality company, with more than 3,000 hotels and 500,000 rooms in 74 countries, with more than 135,000 team members worldwide. The company owns, manages or franchises some of the best known and highly regarded brands, including Hilton®, Conrad® Hotels & Resorts, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton® and The Waldorf=Astoria Collection™.

Hilton Hotels Corporation is an Official Sponsor of the U.S. Olympic Team, which will extend through the 2010 Olympic and Paralympic Winter Games in Vancouver, The 2012 Olympic and Paralympic Games in London, the 2010/2012 U.S. Paralympic Team and the 2011 U.S. Pan American Team.



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