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Training in the Hotel Industry – Overtime and Lack of Quality


Training in the Hotel Industry – Overtime and Lack of Quality

Catégorie : Europe - Allemagne - Carrières - Carrière
Ceci est un communiqué de presse sélectionné par notre comité éditorial et mis en ligne gratuitement le 12-05-2023

When it comes to training, the hospitality industry paints a bleak picture.

For years, hoteliers have been crying out over the lack of prospective trainees. Existing apprenticeships are not being filled and the reputation of the industry is more than just tarnished.

The latest apprenticeship report from the German Federation of Trade Unions, for which average young people were asked about their apprenticeship, confirms this.

In almost all points considered, but especially in the quality of training and overtime, the hospitality apprenticeships for hotel managers and chefs scored the worst. Accordingly, both professions ranked poorly in the overall assessment.

No wonder that only half of the surveyed hotel management trainees are satisfied with their training. For comparison: industrial mechanics, at the top end of the list, have over 80 per cent satisfaction.

Something Needs to Change

In addition to the lack of trainees, more and more skilled workers are leaving, especially to the industrial sector, notes the STURM in the Bavarian Rhön. "A calculation that does not balance and, above all, is not sustainable," they summarise.

Sustainability in training - However, this does not only mean imparting values and teaching material but also treating the team fairly, paying overtime, setting working hours, and providing high-quality training. According to the Hotel Das Rübezahl in Schwangau, it is important that the negative image of apprenticeships is improved. This is what the romantic hotel, which has been named a top training company by DEHOGA, is fighting for with high-quality training.

Good Apprenticeship = Sustainable Apprenticeship?

So what constitutes good training in the hospitality industry? Much can be concluded from the training report and the demands expressed within it, including overtime as an exception, not the rule, guaranteed employment after training, and more involvement for trainees.

We asked the sustainable hotels in the Green Pearls network how they experience the situation, what they value in training, and how they ensure the quality of training in the long term.

Sustainable Apprenticeship

The Berghotel Rehlegg explains that communication and their relationships with the guests are what makes their industry special. Therefore, the apprentices are directly involved in the work with and for the guests from day one.

The hotel in the Berchtesgaden National Park wants to prepare its trainees for their professional life in the best possible way. This also includes that the young trainees have the chance to experience all departments that are relevant to their apprenticeship. The Berghotel also wants to convey that even small habitual changes in one's own everyday life do something good for nature. Be it in saving waste and plastic or in the quality of one's own food.

Apprenticeships at the Tyrolean Hotel Klosterbräu are based on the hotel's YOUNIQUE concept: YOU = you, the guest & the employee and their wishes and UNIQUE = the uniqueness of the hotel and its services.

Building on this, the focus is on a familiar, warm and friendly atmosphere. Honest and authentic hospitality is a guiding principle in all areas, including apprenticeships. It takes precedence over all other skills and makes the Klosterbräu a special place for holidaymakers and staff alike.
By the way, the hotel's staff accommodation is within walking distance, so there is no need for a car to get to work. Seefeld also offers very good bus and train connections for commuters.

The Hotel Das Rübezahl in Allgäu has set itself the goal of retaining apprentices in the industry.

Essential for this is high-quality training and a better image of the industry. A big task, but at least at Hotel Das Rübezahl it seems to be succeeding: Almost 10 percent of the hotel team are apprentices or dual students. And the fact that they feel at home is evident in numerous projects.

Alexander Thurm, owner of the hotel, proudly reports, for example, about the last independent project of the trainees. In the "Herzensaktion zum Weihnachtsfest" (Action of the heart for Christmas), the apprentices organised the Christmas campaign for Schwangau's St. Nicholas market and for the citizens of Schwangau. In addition to baking biscuits and making chutneys, the trainee team also took care of the overall organisation.

In addition to the apprenticeship in the hotel, the Hotel Das Rübezahl also offers another special training location. Based on the apprenticeship in cooking or restaurant management, an apprenticeship as a mountain hut caterer can be realised at the hotel's own alpine hut. In addition to the mountain air and the magnificent panorama, this training offers a lot of variety, as you have to be much more of an "all-rounder" than you would down in the valley, Alexander Thurm describes with a twinkle in his eye.

The focus of the apprenticeship at the Bavarian Klosterhof - Alpine Hideaway and Spa is clearly on an added social value. A warm atmosphere and respectful interaction are very important, writes the hotel.

The result: a familiar working atmosphere and flat hierarchies that exist not only on paper.

From the very beginning, trainees are encouraged to contribute their own ideas and suggestions. Trainee projects such as the Christmas raffle for a good cause or the tea training, which was subsequently filmed and edited for social media, provide a protected space in which trainees and dual students can take on responsibility and organization.

During training and work at the Klosterhof, the focus is on the individual with his or her abilities and interests. Communication and exchange in trainee meetings, development discussions, and everyday business are just as much a part of the framework as gaining comprehensive knowledge of the tourism industry and the work processes in the hotel and hospitality sector. The fact that this works and is well received is proven by the Klosterhof's current award on the kununu platform as a "Top Company".

A particular concern is to inspire young people about the industry and their own sustainability philosophy, Lisa-Marie Standl from the Klosterhof summarizes. In this way, they hope to counteract the negative trend among young people.

By the way: The Klosterhof is a year-round business. So unlike in other tourism businesses, there are no seasonal fluctuations and insecure working conditions, but rather year-round, secure employment.

Apprenticeship in Sustainability

Enjoying your work and being passionate about it is the focus of the apprenticeships at the STURM. The family-run hotel wants to be a second home for its employees, and thus also for its apprentices.

During the apprenticeship, you not only become part of a team but also part of a small family with a clear set of values.


The clear focus on sustainability and organic quality is also reflected in the fact that the training in these topics goes far beyond the curriculum. The large snack garden is the basis on which the trainees learn everything about growing, harvesting, and processing herbs, berries, salads and vegetables. The apprentices are also involved in the selection of new, sustainable products and in ordering processes.

At Gut Guntrams, too, the apprenticeship goes beyond the curriculum. All employees are trained to consciously use their senses. Not only the sense of sight but also the sense of smell and taste. In this way, the nature hotel with its neighboring organic farm consistently realizes its philosophy of mindfulness for nature.

Looking to the Future – Wishes for Apprenticeships

The apprentices are often asked about their expectations. What do they want to see in their training, what is important to them? We turned the tables and asked the sustainable hoteliers what they would like to see. Not necessarily from the apprentices, but from the curriculum in schools and vocational institutes, from society and generally what they would like to see in an apprenticeship as a sustainable hotel manager.
HUBERTUS Mountain Refugio in Balderschwang, Germany
We would like to see apprentices learning about sustainability at school as well.

Hotel Klosterbräu in Seefeld, Austria

We would like to see even more regional training with local & regional suppliers; some of this is already being implemented by us, but in the future, we’d like to increase this.

STURM in Mellrichstadt, Germany

We would like to see more appreciation and recognition for apprenticeships in general, but also for apprenticeships in the hotel industry. In recent years, this sector has fallen into disrepute and the pandemic situation has further tarnished its image. Yet training in the hotel industry imparts knowledge that is not only useful for everyday working life, for example, knowledge of human nature, communication skills, knowledge of food and beverages as well as their preparation, laying table settings and decorations, not to mention appropriate cleaning of a wide variety of surfaces and fabrics, organization and flexibility.

Hardly any other apprenticeship combines so many "life lessons" in one profession.

Klosterhof – Alpine Hideaway & Spa in Bayrisch Gmain, Germany

In general, we wish that training in the hotel or catering industry would not be portrayed in such a dusty and restrictive way in the media. The spectrum of career opportunities is huge, the industry is innovative and young.

Family-run companies are usually no longer associated with outdated chain structures, but rather take a look beyond their own departments and pass on their commitment and passion for this very special industry to their trainees.

In terms of the curriculum, we would like to see holistic exam preparation and contemporary adaptation of the content. Some things are simply outdated and no longer reflected in current practice.


For years, apprenticeships to become hotel managers or chefs have been among the worst-rated and most unpopular apprenticeships. This was once again shown in the current training report of the German Trade Union Confederation. The industry itself is aware of the problems and is trying to improve its image through high-quality training and communication.

Especially in sustainable hotels, values are taught that go far beyond the normal curriculum and are not only important for the work in the hotel.

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