Sought position: Rotating Guest Care Ref ID: n°110577 Town: Ramatuelle Country : France Contract type: Fixed term contract (Seasonal) Duration: 4 months Experience: indifferent Job status: Employee Job category: Accommodation / Reception and Public relations Salary: According your experience Accomodation: Yes Online since 2022/01/06 This job position is still available for the week of 2022-05-16
JOB DESCRIPTION As part of your mission as a rotating Guest Care, you will join the reception team and you will be in charge of welcoming our Guests, ensuring the smooth running of their stay and the excellence of the reception service.
OBJECTIVES & MISSIONS
Ensure the reception and departure of our guests, check-in and billing, keep the schedule (departures, arrivals) and collect the bills.
Registering arrivals and departures, handing over the keys and accompanying guests to their rooms.
To advise and inform our guests efficiently and to meet their expectations as soon as possible.
Preparing and organizing the stay of future guests on arrival in collaboration with the concierge.
Ensure the processing of reservations and the follow-up of files.
Follow-up and manage our Guests' complaints under the responsibility of the Guest Care Manager
Maintaining the switchboard, handling e-mails and carrying out administrative tasks.
Ensure the closing of the operations of his/her shift (cash control and cash discount).
Ensure good communication with the other departments of the property.
To replace the Night Auditor 2 nights per week:
o Control and close the accounting operations of the day. o Produce an accounting report of the day for the Management. o Report on the night and pass on any requests from our Guests to the day team.
PROFILE SKILLS REQUIRED
Excellent oral and written skills in French and English.
Fluency in a third language is appreciated.
Mastery of the hotel software Mews is a plus.
Experience in a similar position is required.
SOFT SKILLS/BEHAVIORAL SKILLS
Excellent interpersonal skills, excellent reception and customer service skills, courtesy and tact, rigour, precision and organisation.
Attention to quality and detail.
Sense of priorities and speed of execution.
Available and passionate, your objective is to provide our customers with a unique and unforgettable experience.
Sought position: Rotating Guest Care Ref ID: n°110577 Town: Ramatuelle Country : France Contract type: Fixed term contract (Seasonal) Duration: 4 months Salary: According your experience Experience: indifferent Job status: Employee Job category: Accommodation / Reception and Public relations Online since 2022/01/06 This job position is still available for the week of 2022-05-16
OUR COMPANY OVERVIEW
The iconic Club Épi, built over half a century ago on the Bay of Pampelonne, is an exclusive and confidential place.
Surrounded by a natural park, between Saint-Tropez and Ramatuelle. This exclusive property is composed of 9 rooms, different concepts of restoration, sport and well-being.
A chic and unique enclave in the heart of the Bay of Pampelone where hospitality, confidentiality and discretion are at the heart of our culture.
A mythical club of the Tropezian golden age, Épi is a timeless place that lives at its own pace, that of its guests and nature.
Open exclusively to its residents and their guests, Épi offers a private refuge for those who wish to join its community. Like the summer home of a dear friend, our residents will experience intimate luxury, thoughtful hospitality and a veritable playground of activities to share with loved ones.
Our career section has been selected among the best job boards in Les Échos - Statista: we are among the top 4 best specialised websites with the highest ranking: 5 Star from recruiters and 5 Star from applicants.
We would like to thank and share this trophy with ultra-luxury and luxury hotels, candidates and recruiters who continually encourage us to even greater excellence.
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