Intercontinental Genève is looking for...

Your day-to-day 

Sets up the F&B outlet. 

Ensures the smooth service in his section: from the order to the bill. 

Upsells whenever possible when taking the order. 

Clears the tables and tidies up the F&B outlet. 

Facilitates the communication with the kitchen. 

Supervises Commis de rang's work.  

Knows and masters all presentation and cutting techniques. 

Knows perfectly all the menus (including the daily menu, wines, etc.) as well as the different hotel offers to inform customers and sell them. 

At the end of the meal, ensures that guests are satisfied, prepares the bills and handles the payment. 

Ensures an efficient, attentive and discreet service, makes the guests feel at ease.  

Listens to guests attentively in order to take their remarks and wishes into account and communicate them to his hierarchy.  

Reports any guest complaint to his hierarchy and helps to resolve it.  

Learns and follows standard operating procedures and quality standards within his service. 

Respects internal regulations in terms of grooming and dresscode: state of uniforms, hygiene, presentation, attitude and behavior. 

Keeps informed of all events taking place inside and outside the hotel (fairs, conventions, meetings, exhibitions, etc.). 

Promotes the services offered by the hotel and by the Group throughout his contacts with guests. 

Builds and maintains effective relationships with the other departments. 

Conveys the right values and the good behaviors in his service as well as towards his colleagues and his hierarchy. 

Informs the Management Team of any incident or problem that occurs during work hours, particularly those he is not able to solve or whose importance justifies it, whether it concerns work-related issues or employee-related problems.  

Applies procedures and policies within the hotel and all new procedures according to the management orders. 

Applies the internal procedures in terms of health, hygiene and safety. 

Applies and enforces environmental good practices in his department, particularly as part of the Green Globe certification (waste sorting, black & white printing, paperless meeting, etc.). 

May perform other duties at the request of his hierarchy.