Intercontinental Genève is looking for...

Your day-to-day 

Welcomes and greets guests during the service. 

Advises guests on the choice of dishes and suggestions of the day and knows how to present them in detail and takes the orders.  

Knows perfectly all the menus (including the daily menu, wines, etc.) as well as the different hotel offers to inform customers and sell them. 

Carefully orchestrates and coordinates the work between his team and the Kitchen to ensure the smooth running and excellence of the service. 

Goes from table to table to ensure that each guest is satisfied. 

Performs the duties of a Chef de Rang if necessary. 

Supervises the invoicing and payments and ensures that receipts are properly recorded in accordance with the established procedure. 

Communicates, teaches and enforces standard operating procedures and quality standards within his service.  

Is responsible for the quality of his team's work and guest satisfaction.  

Ensures an efficient, attentive and discreet service, makes the guests feel at ease.  

Listens to guests attentively in order to take their remarks and wishes into account.  

Reports any guest complaint to his hierarchy and helps to resolve it.  

Is responsible for the respect of his department's equipment and furniture.  

Makes enquiries about the events occurring within the hotel and outside of the hotel (fairs, congresses, seminars, etc.) and ensures that all employees are well informed. 

Promotes the services offered by the hotel and by the Group throughout his contacts with guests. 

Builds and maintains effective relationships with the other departments. 

Conveys the right values and the good behaviors in his service as well as towards his colleagues and his hierarchy. 

Informs the Management Team of any incident or problem that occurs during work hours, particularly those he is not able to solve or whose importance justifies it, whether it concerns work-related issues or employee-related problems.  

Applies procedures and policies within the hotel and all new procedures according to the management orders. 

Applies the internal procedures in terms of health, hygiene and safety. 

Applies and enforces environmental good practices in his department, particularly as part of the Green Globe certification (waste sorting, black & white printing, paperless meeting, etc.). 

May exceptionally perform other duties at the request of his hierarchy.