Grandes Alpes is looking for...

Under the supervision of the Head Butler, you will serve as the ambassador of our expertise, ensuring flawless service while upholding the highest standards of excellence.

Key Responsibilities
1. Guest Welcome and Support

• Deliver a unique guest experience: Be present at every stage of the stay, from arrival to departure.
• Ensure seamless guest installation and daily comfort (introducing hotel and resort services, packing/unpacking, etc.).
• Welcome and assist guests with professionalism and warmth, acting as their dedicated point of contact.

2. In-Room Service Management

• Serve breakfast in suites according to established procedures and clear tables afterward.
• Organize lunches and dinners in suites, coordinating with relevant teams.
• Manage Room Service requests and ensure timely execution.
• Prepare VIP arrivals: Inspect rooms and arrange personalized touches.

3. Concierge and Coordination

• Relay concierge requests to the Reception/Concierge team and follow up with guests.
• Collaborate with other departments to fulfill guest expectations (bookings, activities, etc.).
• Record guest preferences and specific requests in dedicated systems (Cardex/Opera).

4. Operational Management

• Inspect rooms before guest arrival and oversee their upkeep.
• Maintain cleanliness and stock levels in pantries (supplies, food items).
• Address and resolve guest concerns, escalating to management when necessary.

5. Administrative and Reporting Duties

• Conduct in-room check-ins and bill additional services as required.
• Prepare daily activity reports and hand over key information during shift changes.

Ideal Candidate Profile
Technical Skills

• Mastery of specialized skills:
  • Garment folding, table setting, and fine dining etiquette.
• In-depth knowledge of:
  • Hotel services and amenities.
  • Professional software (Micros, Microsoft Office).
  • International luxury hospitality standards, particularly in Courchevel.
  • Cultural customs and etiquette of global clientele.
  • Local attractions and activities.

Personal Qualities

• Attentive, discreet, and responsive.
• Impeccable presentation with a keen eye for detail.
• Versatile, adaptable, and passionate about delivering exceptional service.
• Courteous, empathetic, with strong interpersonal skills.

Experience and Education

• Minimum 2 years of experience as a butler or in a direct guest-facing role within luxury hospitality/dining.
• Education: High school diploma or equivalent.

Languages

• Fluent English is essential.
• Proficiency in an additional language (Russian, Portuguese, Chinese, Spanish, or Arabic) is highly desirable.